Dropbox for Salesforce allows teams to access and share their Dropbox files within Salesforce. This user guide helps individual team members get started after their team admin has connected their Dropbox team to Salesforce.
This section answers your basic “How do I….?” questions. Skip ahead for more advanced FAQs.
What’s the difference between “All of Dropbox for Object” and “Dropbox for Object”
"All of Dropbox for Object" and "Dropbox for Object" give different visibility into a signed-in user's Dropbox account from Salesforce.
"All of Dropbox for Object" provides access to the user's entire Dropbox folder, regardless of which record they are viewing. They can view and modify all their Dropbox files from the Dropbox for Salesforce integration.
"Dropbox for Object" only provides access to the files associated with the specific Salesforce object record the user is viewing. They can view and modify files that are in the folder for that object record from the Dropbox for Salesforce integration.
For example, consider the following Dropbox folder structures:
Your Dropbox root > Salesforce Documents > Object Name > object_record_1 > photo1.jpg Your Dropbox root > Salesforce Documents > Object Name > object_record_2 > photo2.jpg
"All of Dropbox for Object" access would allow you to view the entire folder structure, starting at "Your Dropbox root."
"Dropbox for Object" access would limit your view to only the object record. In this example, "Dropbox for Object" access would permit you to view "object_record_1" in Salesforce and all the files within, including photo1.jpg.
If you’re using Dropbox for Salesforce, you may see files ending in .sfdb in the Salesforce Documents folder in your Dropbox. These are marker files that are used to link your Salesforce records to your Dropbox folders.
Note: Please do not delete these files, as Dropbox for Salesforce will not work if .sfdb files are deleted.