Open/close menu
Help center
Community
Contact support
Help center
Open/close secondary menu
Accounts & billing
Open/close tertiary menu
Back
Close tertiary menu
Cancellations & refunds
Create or delete accounts
Manage multiple accounts
Payments & billing
Plans & upgrades
Security & privacy
Settings & sign in
Space & storage
Files & folders
Open/close tertiary menu
Back
Close tertiary menu
Restore or delete files
Share files & folders
Sort & preview files
Dropbox Paper
Dropbox Showcase
Teams & admins
Open/close tertiary menu
Back
Close tertiary menu
Team admins
Team members
Installs & integrations
Open/close tertiary menu
Back
Close tertiary menu
Desktop & web
Mobile
Photos & videos
Syncing & uploads
Third-party integrations
Learn Dropbox
Community
Contact support
Open/close search
Accounts & billing
Home
Accounts & billing
Featured articles
Password reset
Look up a Dropbox charge on your credit card
How to protect your Dropbox account if it’s been compromised
Disk space error
Get more space
Can I merge Dropbox accounts?
Accounts & billing
Cancellations & refunds
Cancel a free Dropbox trial
How to cancel a Dropbox subscription or trial purchased on a mobile device
How to cancel your Dropbox subscription
My canceled Dropbox Business subscription became a free team—why, and what does this mean?
Create or delete accounts
Choosing a secure password for Dropbox
Create account
Creating an account: why Dropbox might say an email address is already in use
How to delete a Dropbox account
Account sharing
Manage multiple accounts
How to switch between personal and work accounts
Can I merge Dropbox accounts?
Connecting personal and work Dropbox accounts
Does connecting my Dropbox accounts give an admin visibility into my personal account?
How do I connect a personal and work Dropbox on my mobile device?
If I’m already on Dropbox Business, how do I connect a personal and a work Dropbox?
Link personal and work Dropbox accounts
Move files between a Dropbox Business account and personal account
Move files between two Dropbox accounts
Multiple accounts
Sign in to your personal and work accounts on all your devices
Switch the email addresses between personal and work accounts
What does it look like to connect a work and personal Dropbox account?
Why am I being prompted to join a Dropbox Business or Enterprise team when I sign in to my personal Dropbox?
Payments & billing
Can I get a refund on a Dropbox subscription?
Add a VAT ID to an account
Can I see the billing information of other administrators on my Dropbox Business account?
Change the currency on your Dropbox subscription
Change your billing cycle
Change your billing information
Credit card declined
Does Dropbox accept payment via SEPA Direct Debit?
Download the W-9 form for Dropbox
Dropbox Business discounts
Dropbox Business subscription renewals
How do I change from monthly to annual billing on my Dropbox Business account?
How do I change my Dropbox Business billing information?
How do I find a billing receipt or invoice?
How do I view the billing history on my Dropbox Business account?
How to change your company name on a Dropbox invoice
How to edit information on a Dropbox invoice
How to use a license key to claim a Dropbox Plus promotional offer
Look up a Dropbox charge on your credit card
Print a Dropbox invoice or receipt
Tax on Dropbox subscriptions
Will my Dropbox Business subscription renew automatically?
Plans & upgrades
Add licenses or space
Dropbox Business: the Enterprise plan
How to downgrade a Dropbox Business account to a Plus or Professional account
Transfer an existing Dropbox Basic or Plus account to Dropbox Business
What is Dropbox Plus?
What is Dropbox Professional?
What is the Dropbox Business Advanced Plan?
What is the Dropbox Business Standard Plan?
Move account to team
Security & privacy
Data storage
Data transfers between Asia-Pacific and the United States
Data transfers between Europe and the United States
Dropbox Business and HIPAA / HITECH—an overview
Dropbox Business and Windows Information Protection
How do I delete the Dropbox folder from a lost or stolen device?
How Dropbox handles viruses and malicious software
How Dropbox responds to legal requests for information
How security works
How to access personal information on your Dropbox account
How to protect your Dropbox account if it’s been compromised
How to protect yourself from phishing and viruses
How to recover missing files in your Dropbox account
How to resolve two-step verification issues
How will PSD2 affect my Dropbox account?
HTTP connections
I got an email change notification, but I didn't change the email on my Dropbox account. What do I do?
I'm not able to access Dropbox in Crimea, North Korea, or Syria. Why, and what should I do?
If you get a password or email change notification but didn't reset it yourself
Is Dropbox safe to use?
Open source software at Dropbox
Privacy Policy faq
Report abuse
Resolve error: “Could not validate SAML assertion.”
Securing your Dropbox devices
Sign a Business Associate Agreement for your Dropbox Business account
Sign in to Dropbox on another computer
Supported identity providers
The domains that Dropbox uses in an official capacity
The Dropbox copyright policy
The General Data Protection Regulation (GDPR)
The security checkup tool
The standards and regulations that Dropbox Business and Dropbox Education comply with
Unable to confirm you accessed Dropbox from a new location
Use of cookies and similar technologies
What should I do if I think my account was hacked?
What to do if your files were corrupted or renamed by ransomware
Who can see the stuff in my Dropbox account?
Why did I get an email about a one-time security code?
X.509 certificate
Settings & sign in
Add secondary email
Change email address
Change language and date
Change or reset a Dropbox password
Change username and profile picture
Change your email notification settings
Expired password
Find account email
Google Sign-in
How to access the Dropbox account of someone who has passed away
How to link or unlink a device
I got an email about an inactive Dropbox account. What do I need to do?
Is there a limit to the number of devices I can link to my account?
Lost email access
Password reset
Regain access to a Dropbox account
Sign in issues
Sign in to your Dropbox account
Single sign-on was turned on for our Dropbox Business account. What do I need to do?
Turn on Dropbox notifications
Verify your account email address
Why am I being asked to sign in to an enterprise mobility management app instead of the Dropbox mobile app?
Storage space
Buy more storage space
Check available storage space
Current Dropbox promotion and previous promotions
Disk space error
Does version history affect your Dropbox quota?
Dropbox storage space promotions
Get more space
How many files can I store?
How much can I store on my mobile device?
How much can I store?
How much Dropbox storage space do I have?
How much Dropbox storage space have I earned?
How much free referral space can I earn?
How to redeem the ASUS + Dropbox 25 GB promotion
How to redeem the Dell + Dropbox 20 GB promotion
I upgraded to Dropbox Business. Why is my personal account out of space?
Redeem the Upwork + Dropbox 20 GB promotion
Shared folders and storage space
Storage limit problems
View the remaining licenses and space on a Dropbox Business account
View the size of files on dropbox.com
What is the Dropbox 25 GB space promotion?
Other ways to get help
Community
Twitter support
Contact support
