Open/close menu
Help center
Community
Dropbox learn
Contact support
Help center
Community
Dropbox learn
Contact support
Open/close search
Help center
Accounts & billing
Manage multiple accounts
Security & privacy
Settings & sign in
Create or delete accounts
Space & storage
Cancellations & refunds
Payments & billing
Plans & upgrades
Files & folders
Restore or delete files
Share files & folders
Sort & preview files
Dropbox Paper
Teams & admins
Team admins
Team members
Installs & integrations
Desktop & web
Mobile
Photos & videos
Syncing & uploads
Third-party integrations
Dropbox fundamentals
Accounts & billing
Home
Accounts & billing
Featured articles
Password reset
Look up a Dropbox charge on your credit card
How to protect your Dropbox account if it’s been compromised
Disk space error
Get more space
Can I merge Dropbox accounts?
Accounts & billing
Cancellations & refunds
Cancel a free trial of Dropbox Business
Cancel a Dropbox trial
Cancel or downgrade
Downgrading from Dropbox Business to Basic
How to cancel a Dropbox subscription or trial purchased on a mobile device
Create or delete accounts
Create a strong password
Create account
Creating an account: why Dropbox might say an email address is already in use
How to delete a Dropbox account
Account sharing
Manage multiple accounts
Link or unlink two Dropbox accounts
Move files between a Dropbox Business account and personal account
Move files between two Dropbox accounts
Switch between linked Dropbox accounts
Switch the email addresses between personal and work accounts
Why am I being prompted to join a Dropbox Business or Enterprise team when I sign in to my personal Dropbox?
Payments & billing
Add a VAT ID or GST ID to an account
Can I see the billing information of other administrators on my Dropbox Business account?
Change the currency on your Dropbox subscription
Change your billing cycle
Change your billing information
Credit card declined
Does Dropbox accept payment via SEPA Direct Debit?
Download the W-9 form for Dropbox
Dropbox Business discounts
Dropbox Business subscription renewals
Family plan billing
How do I change from monthly to annual billing on my Dropbox Business account?
How do I find a billing receipt or invoice?
How do I view the billing history on my Dropbox Business account?
How to change your organization name on a Dropbox invoice
How to edit information on a Dropbox invoice
How to use a license key to claim a Dropbox Plus promotional offer
Look up a Dropbox charge on your credit card
Print a Dropbox invoice or receipt
Refunds
Tax on Dropbox subscriptions
Why is my Dropbox subscription not showing in the iOS mobile app?
Will my Dropbox Business subscription renew automatically?
Plans & upgrades
Buy Family plan on mobile
Cancel or leave a Family plan
Creative Tools Add-On
Dropbox Backup plan
Dropbox Transfer plan
Family plan FAQs
How to add or remove licenses to business accounts
How to downgrade a Dropbox Business account to a Plus or Professional account
How to get advance access to new Dropbox product experiences
Managing a Dropbox Family plan
Share with Dropbox Family
The Dropbox Data Governance Add-On
The Dropbox Family plan: an overview
Transfer an existing Dropbox Basic or Plus account to Dropbox Business
Troubleshoot joining a Family plan
Upcoming changes to your Dropbox business team
What are the age requirements for using Dropbox?
What Dropbox plan do I have?
What is Dropbox Advanced?
What is Dropbox Enterprise?
What is Dropbox Plus?
What is Dropbox Professional?
What is Dropbox Standard?
Move account to team
Security & privacy
Remote wipe Dropbox files from a lost or stolen computer
Data storage
Data transfers between Asia-Pacific and the United States
Dropbox and FDA 21 CFR Part 11—an overview
Dropbox Business and HIPAA / HITECH—an overview
Dropbox Business and Windows Information Protection
Dropbox Terms of Service, Privacy Policy, and Business Agreement updates
How Dropbox responds to legal requests for information
How security works
How to access personal information on your Dropbox account
How to protect your Dropbox account if it’s been compromised
How to protect yourself from phishing and viruses
How to recover missing files in your Dropbox account
How to resolve two-step verification issues
How will PSD2 affect my Dropbox account?
HTTP connections
I got an email change notification, but I didn't change the email on my Dropbox account. What do I do?
I'm not able to access Dropbox in Crimea, North Korea, or Syria. Why, and what should I do?
If you get a password or email change notification but didn't reset it yourself
Is Dropbox safe to use?
Privacy Policy faq
Report abuse
Resolve error: “Could not validate SAML assertion.”
Securing your Dropbox devices
Sign a Business Associate Agreement for your Dropbox Business account
Sign in to Dropbox on another computer
Supported identity providers
The domains that Dropbox uses in an official capacity
The Dropbox copyright policy
The General Data Protection Regulation (GDPR)
The security checkup tool
The standards and regulations that Dropbox Business and Dropbox Education comply with
Unable to confirm you accessed Dropbox from a new location
Use of cookies and similar technologies
What should I do if I think my account was hacked?
What to do if your files were corrupted or renamed by ransomware
Who can see the stuff in my Dropbox account?
Why did I get an email about a one-time security code?
X.509 certificate
Settings & sign in
How many devices can I use with my Dropbox account?
Accessibility support
Account settings
Add secondary email
Can’t sign in to Dropbox using Sign in with Apple
Change language and date
Change the email address on your Dropbox account
Change username and profile picture
Change your email notification settings
Expired password
Find account email
Google Sign-in
How to access the Dropbox account of someone who has passed away
How to opt in to Dropbox early releases
How to sign in to Dropbox using Sign in with Apple
How to view your devices and sign out remotely
I got an email about an inactive Dropbox account. What do I need to do?
Lost email access
Password reset
Regain access to a Dropbox account
Sign in issues
Sign in with SSO
Signing into or out of your account
Turn on Dropbox notifications
Verify your account email address
View your Dropbox support ticket history
Why am I being asked to sign in to an enterprise mobility management app instead of the Dropbox mobile app?
Why does Dropbox disable accounts?
Storage space
Buy more storage space
Check available storage space
Disk space error
Dropbox storage space promotions
Get more space
How many files can I store?
How much can I store on my mobile device?
How much can I store?
How much Dropbox storage space do I have?
How much Dropbox storage space have I earned?
How much free referral space can I earn?
How to redeem the Acer + Dropbox 100 GB promotion
How to redeem the ASUS + Dropbox promotional offer
How to redeem the Chromebook and Dropbox promotion
How to redeem the Dell + Dropbox promotional offer
How to redeem the HP + Dropbox promotional offer
How to redeem the Pixlr + Dropbox 25 GB promotion
How to view the size of Dropbox files and folders
I upgraded to Dropbox Business. Why is my personal account out of space?
Redeem the Upwork + Dropbox 20 GB promotion
Shared folders and storage space
Storage limit problems
View the remaining licenses and space on a Dropbox Business account
What is the current Dropbox promotion on Lenovo devices?
What is the Dropbox 25 GB space promotion?
Other ways to get help
Community
Twitter support
Contact support
