How to upgrade an individual account to a team account

Updated Mar 25, 2024
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This article describes a feature available on Dropbox Basic, Plus, or Professional plans.

If your organization has been sharing a single Dropbox Basic, Plus, or Professional account, you can upgrade to a Dropbox team account to improve the way team members work together. 

Dropbox teams is a subscription plan that allows teams to:

  • Mitigate the risk of data loss and conflicted copies.
  • Keep files secure by requiring separate login credentials for each team member.
  • Have better control over sharing, and built-in ways of removing members who are no longer a part of your team.
  • Allow team members to keep personal and work files separate.

How to upgrade to a team account

Step 1: Reset your password

First, consider resetting your Dropbox password. Since your colleagues will soon have separate accounts, you don't want them accessing your account moving forward.

  1. Log in to your Basic, Plus, or Professional account on
  2. Click your avatar at the top of any page to open the account menu.
  3. Click Settings.
  4. Click Security.
  5. Under Password, click Change password.

Step 2: Upgrade your account and invite team members

Now that you've reset your password, you can upgrade to a Dropbox team account.

Once you've finished purchasing your team account, you can invite colleagues to your team. To do so:

  1. Log in with your admin credentials.
  2. Click Admin console.
  3. Click Members.
  4. Click Invite members
  5. Enter the email addresses of those you'd like to invite, and then click Invite.
    • Use each person's individual email address when inviting them.
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Note: If you log in to Dropbox using Sign in with Apple and you enabled the Hide My Email option, you will have to add your real email address to your Dropbox account before upgrading your account to a team account.

Step 3: Remotely wipe your devices

Next, you can ensure that no other users can access your account by remote wiping files from any devices you’re no longer using.

Step 4: Accept the invitations

Each person you invited will receive an email invitation. They'll need to accept this invitation in order to successfully join your team.

Your colleagues will then be prompted to log in to Dropbox again on their devices. They should use the same email address they used to join the team.

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Note: When your colleagues first log in and open the Dropbox folder, they may not have all of the necessary files in their accounts. You’ll need to share the appropriate folders with them.

Step 5: Set permissions for your folders

Since you’ve remotely logged out and deleted files from any extra devices connected to your account, you should be the only one who's able to see the files and folders in your account. You can make sure that your folder structure and permissions are exactly how you like them before sharing them with the rest of the team.

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Note: You'll need to invite your colleagues to specific folders in order for them to have access.

As soon as your colleagues accept your invitations, the folders you've shared will automatically begin syncing to their devices and will become team folders.
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