How do I find a billing receipt or invoice?

Dropbox issues receipts and invoices for all payments. If you make a payment by debit or credit card, it will appear on your bank statement as DROPBOX*(transaction number).

If you have an annual subscription, you’ll receive a receipt by email after each payment.

Dropbox Plus, Family, or Professional

You can access your invoices and receipts on dropbox.com. To do so:

  1. Sign in to dropbox.com.
  2. Click your avatar (profile picture or initials) in the upper right corner. 
  3. Click Settings.
  4. Next to Plan, select the Billing tab. 
  5. To see an invoice, click Invoice next to the desired transaction. 
  6. To see a receipt, click Receipt next to the desired transaction. 

If a transaction is missing from this list, you can look up a credit/debit card purchase to find your receipt.

Note: Only the Family manager on a Dropbox Family plan can access billing information.

Dropbox Business

If you're a team admin or billing contact of a Dropbox Business account, you can access invoices and receipts on dropbox.com. To do so:

  1. Sign in to dropbox.com with your admin account.
  2. Click Admin console on the left side.
  3. Click Billing on the left side.
  4. Select the Billing information tab. 
  5. To see an invoice, click Invoice next to the desired transaction. 
  6. To see a receipt, click Receipt next to the desired transaction. 

Purchased Dropbox on the Apple App Store?

If you purchased Dropbox through the Apple app store, you can view your purchase history to download a receipt. 

Purchased Dropbox on Google Play?

If you purchased Dropbox through Google Play, you can view your order history to download a receipt.

Why can’t I find a receipt or invoice?

Some types of Dropbox customers can’t access their invoices from dropbox.com:

  • If your Dropbox Business account is paid by bank wire, ACH, or check, the team admin will receive an invoice directly via email
  • If you’re on an Enterprise or Education team, or on a team paying Dropbox through a reseller

If you still can’t find your invoice, and you’re in one of these two types of users, email this email address

If you’re not one of these types of users, contact Dropbox support.

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