Your file or folder may be missing for one of the following reasons:
Additionally, your device might have:
There are a few different ways you can find your missing files if you can’t find them by searching on dropbox.com.
Dropbox Basic, Plus, and Family accounts can recover any file edits or deletions made within the last 30 days.
Dropbox Professional and Business accounts can recover any file edits or deletions made within the last 180 days.
This feature is only available to Dropbox Plus, Family, Professional, and Business users. Learn how to upgrade your account.
Dropbox Rewind is a tool that lets you take a folder or whole account back to a point in time.
It’s best for:
Your version history page lets you preview and restore older versions of files.
It’s best for:
Your deleted files page shows you a list of all files or folders that have been deleted.
It’s best for:
If none of the above methods worked, you can contact support and we’ll do our best to help you find what you need.