Download and sign in to Dropbox Passwords

This feature is currently in beta and only available to some Dropbox users. You must have a Dropbox account to use Dropbox Passwords.

Dropbox Passwords is a desktop app, mobile app, and browser extension by Dropbox. This article explains how to download, install, and connect your devices to Dropbox Passwords.

Learn about how to use Dropbox Passwords to save your accounts, including usernames and passwords.

Download the Dropbox Passwords desktop app

The Dropbox Passwords desktop app takes up 256 MB of disk space and 256 MB of RAM.

Download app for Mac computers

  • Requires macOS Sierra 10.12 and up

Note: The app must be stored in your Applications folder to work as expected

Download app for Windows computers

  • Requires Windows 10 (with the Anniversary Update) and up

Download the Dropbox Passwords mobile app

If you choose to lock your mobile app with a PIN, it’ll be the same PIN that’s required to open your phone or tablet.

Download app for iPhone and iPad

  • Requires iOS 11.1 and up

Download app for Android

  • Requires Android 6.0 (API level 23) and up

Note: The app is not supported on Chrome OS

Sign in to Dropbox Passwords for the first time

To sign in to Dropbox Passwords for the first time, use your Dropbox account email and password. If you’re already signed in to Dropbox on your device, you’ll be automatically signed in to Dropbox Passwords too.

Important note: Save the recovery words that Dropbox Passwords gives you when you set up your account. If you don’t save your recovery words, you could lose access to your account.

Connect more devices to Dropbox Passwords

You can connect any number of devices to your Dropbox Passwords account. To connect a new device, download the app on your new device and sign in. Dropbox Passwords will send notifications to all devices you’ve already connected to Dropbox Passwords to confirm the new device you’re trying to connect. 

  • If you don’t receive a notification automatically on your connected devices, open the Dropbox Passwords app. You’ll be prompted to confirm the new device.
  • If you don’t have a connected device, Dropbox Passwords will prompt you to enter your recovery words that you received during set up, in their original order. Learn more about recovery words below.

Install the Dropbox Passwords browser extension

The Dropbox Passwords browser extension suggests strong passwords for your accounts, saves your accounts, and autofills usernames and passwords. It’s available for Firefox, Google Chrome, Microsoft Edge, and Safari.

Learn more about how to use the Dropbox Passwords browser extension.

Note: You must have the Dropbox Passwords app downloaded and open on your computer to use the Dropbox Passwords browser extension.

To install the browser extension:

  1. Open the Dropbox Passwords desktop app.
  2. Click your avatar (profile picture or initials).
  3. Click Preferences.
  4. Click the Setup tab.
  5. Click Install extension.
  6. Click the browser name you’d like to install the extension on.

Your browser will open and prompt you to install the extension.

Why you should save your recovery words

When you set up Dropbox Passwords for the first time, you’ll be prompted to save a set of 12 recovery words. If you don’t save your recovery words, you could lose access to your account.

To add an extra layer of security, Dropbox Passwords uses devices you’ve already connected to confirm new devices you want to connect. If you don’t have access to any previously-connected device, Dropbox Passwords will ask for your recovery words, in their original order. If you don’t have them, you can’t sign in to any new devices and you’ll lose access to your Dropbox Passwords account.

View or save your recovery words

You can view or save your recovery words any time from a connected device. (Not just during your initial sign in). 

To view or save your recovery words in the Dropbox Passwords desktop app:

  1. Open the Dropbox Passwords desktop app.
  2. Click your avatar (profile picture or initials).
  3. Click Preferences.
  4. Click the Security tab.
  5. Click View recovery words to view them or Save PDF to save them.

What happens if you downgrade from Plus to Basic

If you downgrade your Dropbox account from Plus or Professional to Basic, you’ll still be able to export the account usernames and passwords you saved in your Dropbox Passwords account, but you’ll lose access to Dropbox Passwords features, including:

  • The ability to view, edit, add, or remove usernames and passwords
  • Syncing across your devices
  • Autofilling on websites and mobile apps

If you upgrade your account back to Plus or Professional, your Dropbox Passwords account will become active again

Delete Dropbox Passwords

To delete your Dropbox Passwords account, you have to delete your Dropbox account because the two accounts are linked. Instead, you can remove all of the account information you have saved to Dropbox Passwords (including usernames, passwords, website URLs, and notes).

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