Download and sign in to Dropbox Passwords

This feature is available to Dropbox users on Plus, Professional, and Family plans.

Dropbox Passwords is a desktop app, mobile app, and browser extension by Dropbox. This article explains how to download, install, and connect your devices to Dropbox Passwords.

Learn about how to use Dropbox Passwords to save your accounts, including usernames and passwords.

Download the Dropbox Passwords desktop and mobile apps

Check that you have the right system requirements to use the Dropbox Passwords desktop and mobile apps.

To download the Dropbox Passwords desktop app, click the link below for your operating system:

To download the Dropbox Passwords mobile app:

Sign in to Dropbox Passwords for the first time

To sign in to Dropbox Passwords for the first time, use your Dropbox account email and password. If you’re already signed in to Dropbox on your device, you’ll be automatically signed in to Dropbox Passwords too.

Important note: Save the recovery words that Dropbox Passwords gives you when you set up your account. If you don’t save your recovery words, you could lose access to your account.

Connect more devices to Dropbox Passwords

You can connect any number of devices to your Dropbox Passwords account. To connect a new device, download the app on your new device and sign in. Dropbox Passwords will send notifications to all devices you’ve already connected to Dropbox Passwords to confirm the new device you’re trying to connect. 

  • If you don’t receive a notification automatically on your connected devices, open the Dropbox Passwords app. You’ll be prompted to confirm the new device.
  • If you don’t have a connected device, Dropbox Passwords will prompt you to enter your recovery words that you received during set up, in their original order. Learn more about recovery words below.

Install the Dropbox Passwords browser extension

The Dropbox Passwords browser extension suggests strong passwords for your accounts, saves your accounts, and autofills usernames and passwords. It’s available for Firefox, Google Chrome, Microsoft Edge, and Safari.

Learn more about how to use the Dropbox Passwords browser extension.

Note: You must have the Dropbox Passwords app downloaded and open on your computer to use the Dropbox Passwords browser extension.

To install the browser extension:

  1. Open the Dropbox Passwords desktop app.
  2. Click your avatar (profile picture or initials).
  3. Click Preferences.
  4. Click the Setup tab.
  5. Click Install extension.
  6. Click the browser name you’d like to install the extension on.

Your browser will open and prompt you to install the extension.

Turn on autofill in the mobile app

You can turn on autofill in the Dropbox Passwords mobile app to autofill your account usernames and passwords in websites and apps. To do so:

  1. Open the Dropbox Passwords mobile app.
  2. Tap the gear icon.
  3. Tap Turn on autofill.
  4. Tap Go to Settings (Android) or follow the instructions (iPhone/iPad).

Lock, auto-lock, and unlock the app

On your computer and mobile device, you can set the Dropbox Passwords app to auto-lock. On your computer, you can also manually lock it at any time.

To turn on auto-lock on your computer:

  1. Open the Dropbox Passwords desktop app.
  2. Click your avatar (profile picture or initials).
  3. Click Preferences.
  4. Click the Security tab.
  5. Under Auto-lock, click Set PIN.
    • On Mac computers, you can also check Use Touch ID to unlock app.
  6. Enter a PIN.
  7. Enter it again to confirm.
  8. Click Set PIN.
  9. Click OK to confirm that auto-lock is turned on.

The app will auto-lock after 30 minutes of inactivity or any time the computer is locked. 

To lock the app manually, click your avatar (profile picture or initials) and click Lock.

In the mobile app, Dropbox Passwords uses your device’s current, default security feature to unlock your device. Depending on your device and your settings, that could be a PIN, a passcode, facial recognition, fingerprint ID, or other numeric or biometric security features. 

To turn on auto-lock in the mobile app:

  1. Open the Dropbox Passwords mobile app.
  2. Tap the gear icon.
  3. Toggle on Unlock with [security feature] (iPhone/iPad) or Use auto-lock (Android).

The app will auto-lock after 5 minutes of inactivity or any time the device is locked.

Why you should save your recovery words

When you set up Dropbox Passwords for the first time, you’ll be prompted to save a set of 12 recovery words. If you don’t save your recovery words, you could lose access to your account.

To add an extra layer of security, Dropbox Passwords uses devices you’ve already connected to confirm new devices you want to connect. If you don’t have access to any previously-connected device, Dropbox Passwords will ask for your recovery words, in their original order. If you don’t have them, you can’t sign in to any new devices and you’ll lose access to your Dropbox Passwords account.

View or save your recovery words

You can view or save your recovery words any time from a connected device. (Not just during your initial sign in). 

To view or save your recovery words in the Dropbox Passwords desktop app:

  1. Open the Dropbox Passwords desktop app.
  2. Click your avatar (profile picture or initials).
  3. Click Preferences.
  4. Click the Security tab.
  5. Click View recovery words to view them or Save PDF to save them.

If you upgrade or downgrade your Dropbox account

If you upgrade or downgrade your account between Plus, Professional, and Family (the Dropbox plans that offer Dropbox Passwords), you keep access to your Dropbox Passwords account and it stays exactly the same.

If you downgrade your Dropbox account to Basic or upgrade to Dropbox Business, you’ll still be able to export the account usernames and passwords you saved in your Dropbox Passwords account, but you’ll lose access to Dropbox Passwords features, including:

  • The ability to view, edit, add, or remove usernames and passwords
  • Syncing across your devices
  • Autofilling on websites and mobile apps
  • The ability to delete any information saved in your Dropbox Passwords account
    • Note: Exporting usernames and passwords does not delete them

If you change your account back to Plus, Professional, or Family, you can only reactivate your Dropbox Passwords account with a device you previously connected or your recovery words. Once you do, your account will become active again and all of the information you saved to your account will still be there.

Delete Dropbox Passwords

To delete your Dropbox Passwords account, you have to delete your Dropbox account because the two accounts are linked. Instead, you can remove all of the account information you have saved to Dropbox Passwords (including usernames, passwords, website URLs, and notes).

Reset or delete your Dropbox Passwords account

If you reset your Dropbox Passwords account, all of the account information you saved in Dropbox Passwords (including usernames, passwords, website URLs, and notes) will be permanently deleted from all devices. Your connected devices will disconnect, meaning that the app will still be installed, but you’d need to re-confirm the device from scratch to connect it and sign in again.

To reset in the desktop app:

  1. Open the Dropbox Passwords desktop app.
  2. Click your avatar (profile picture or initials).
  3. Click Preferences.
  4. Click the Accounts tab.
  5. Click Reset.
  6. Click Continue.
  7. If you’d like to export your accounts before resetting, click Export. Otherwise, click Skip.
  8. Click Reset.

To reset in the mobile app:

  1. Open the Dropbox Passwords mobile app.
  2. Tap the gear icon.
  3. Tap Reset Account.
  4. Tap CONTINUE to confirm you’d like to remove all of your accounts.
  5. If you’d like to export your accounts before resetting, tap EXPORT. Otherwise, tap SKIP.
  6. Tap RESET.

To delete your Dropbox Passwords account instead, you have to delete your Dropbox account because the two accounts are linked by the same email and password.

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