How to use Dropbox Passwords

Dropbox Passwords is available for customers on Dropbox Basic, Plus, Family, Professional, Standard, Advanced, and Enterprise. If you’re on a team with a negotiated agreement or a HIPAA BAA, you will not have access to Dropbox Passwords, and will need to contact support to get access.

Dropbox Passwords is a browser extension and mobile app by Dropbox. This article explains how to use Dropbox Passwords to save your account logins, security codes, and payment cards, sync them across your devices, and autofill or suggest passwords when you sign into websites and mobile apps. You can also use Dropbox Passwords to monitor the security of your accounts.

Not using Dropbox Passwords yet? See how Dropbox helps you store and sync passwords.

Sections in this article:

Add or edit account logins and payment cards

You can add account logins and payment cards to Dropbox Passwords, as well as any notes connected to your accounts and payment cards you want to remember. You can also save security codes used in two-step verification by editing an account login. You can edit your account logins and payment cards at any time.

  • To add or edit in the browser extension, open the browser extension and click Add or Edit. Update the appropriate field(s) and then click Save.
    • Note: The browser extension will automatically save account usernames and passwords when you create or sign in to an account on a website. 
  • To add or edit on the mobile app, open the app and tap “+” (the plus sign) to add, or tap the "..." (ellipsis) next to the name of the login or payment card and Edit to edit. Update the appropriate field(s) and then click Save.

Remove account logins and payment cards

To remove an account login or payment card in the browser extension or on the mobile app, click or tap the “” (ellipsis) next to the account you’d like to remove and click or tap Remove.

Learn how to use Dropbox Passwords breach monitoring to see if your accounts have been compromised.

Get suggestions for strong passwords

Dropbox Passwords can suggest strong passwords. 

To get a strong password suggestion:

  1. Open the Dropbox Passwords browser extension or mobile app.
  2. Click Add (browser extension) or tap “+ (plus sign, on mobile).
  3. Click Add new or tap Add login.
  4. Mobile only: Select a service or add your own.
  5. Click or tap Suggest strong password under the Password field.
    • Click or tap the gear icon to change the length and amount of numbers and symbols in the password.
  6. Click or tap Save.

From the password field:

  1. Start to create a new account on a website.
  2. Click the Dropbox Passwords icon that appears in the password text box. A dropdown will appear with a suggested password.
  3. Click Use password.
  4. Continue to create your account.

Share account logins and payment cards

You can share account logins and payment cards with other Dropbox Passwords users who have verified their Dropbox account.

To share an account login or payment card:

  1. Open the Dropbox Passwords browser extension or mobile app.
  2. Click the “” (ellipsis) next to the account you’d like to share.
  3. Click Share.
  4. Type the email or name of the person (or people) you’d like to share with.
  5. Click Share.

To remove someone’s access to an account login or payment card:

  1. Open the Dropbox Passwords browser extension or mobile app.
  2. Click the “” (ellipsis) next to the account you’d like to remove someone from.
  3. Click Share.
  4. Click You and [name of person with access].
  5. Click the "..." (ellipsis) next to the name of the person you'd like to remove.
  6. Click Remove access.
  7. Click Yes, remove.

To see all the account logins and payment cards you’ve shared with someone:

  1. Open the Dropbox Passwords browser extension.
  2. Click your avatar (profile picture or initials).
  3. Click Preferences.
  4. Click Sharing.
  5. Click the name of the person you’d like to view.

Import account logins

If you have saved account logins in a browser or a CSV file from a different password manager, you can import them in the Dropbox Passwords browser extension.

Notes: 

  • The columns in your CSV file must be labeled so Dropbox Passwords knows how to import the information. Although Dropbox Passwords can recognize a range of labels, we recommend labeling them “Name”, “Password”, “Username”, “Notes”, and “URL”.
  • Dropbox Passwords doesn’t support importing passwords from Safari.

To import account logins:

  1. Open the Dropbox Passwords browser extension.
  2. Click your avatar (profile picture or initials).
  3. Click Preferences.
  4. Click Import.
  5. Click Password manager or the browser you’d like to import from.
  6. Click Choose .CSV and select your CSV file.
  7. Click Import.

Learn more about importing account usernames and passwords.

Export account logins and payment cards

You can export all of your account logins and payment cards from Dropbox Passwords as a CSV file at any time, even if you downgraded your Dropbox account to Basic or joined a Dropbox business team.

To export from the browser extension:

  1. Open the Dropbox Passwords browser extension.
  2. Click your avatar (profile picture or initials).
  3. Click Preferences.
  4. Click the Account tab.
  5. Click Export.
  6. Click Export to confirm.

To export your accounts from the mobile app:

  1. Open the Dropbox Passwords mobile app.
  2. Tap the gear icon.
  3. Tap Export.
  4. Tap Export to confirm.

Admins: Monitor your team’s password security score

Certain types of admins can view their team’s password security score in the admin console, including each team member’s password score, the number of weak or reused passwords they’re storing, and how many potential breaches there have been for their credentials.

Note: Admins can’t see any team member passwords or credentials.

To view your team’s password security score:

  1. Sign in to dropbox.com with your admin credentials.
  2. Click Admin console in the left sidebar.
  3. Click Security.
  4. Click Passwords.

Your team’s password security score is at the top of the page. 

You can also see password scores for individual team members. If a team member is using Dropbox Passwords, you’ll see a password score next to their email address, which contributes to the entire team’s password security score. If a team member has a low password score, we recommend contacting that person to update their passwords.

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