How to contact Dropbox support about missing or corrupted files

If you need to contact support:

1. Create an email to Dropbox support.
2. Go to your Events page, which is a log of all your file activity.
3. Click the event that you’d like to undo or restore. 
4. Copy the link from your browser's address field. It should be in this format: https://www.dropbox.com/event_details/####
5. Paste the link under Restoration Link in your email. If needed, you can copy multiple links.
   • To rewind your entire account: Copy the link of the oldest event you want to undo
   • To rewind a shared folder: Copy the link of the oldest event within that folder you want to undo
6. Click Submit.

If you want to restore a single file, check your Deleted files page.

If you want to bring back an older version of a file, check its Version history.

I can’t find an event link—what should I do?

If you can’t find an event that corresponds to your issue, create an email to Dropbox support and include as much of the following information as possible.

• The type of action you want to take:
  • Undo one or multiple events
  • Rewind one or more shared folders
  • Rewind your entire Dropbox account
• The approximate date the files were affected or went missing

If you want to undo multiple events or get certain files back, also include:

• The names of any files you’re looking for or want reverted
• The approximate file path to those files
  • For example: Dropbox/Photos/Italy/Venice/1001.pdf

Then, copy-and-paste the following statement into your email so that Dropbox can take action in your account:

"Yes, I understand what a restoration will do, and I give you permission to take this action in my Dropbox account.”

A note on permanent deletions 

Dropbox support won’t be able to recover your file if you permanently deleted it, or if you deleted it outside of your account’s version history:

• Dropbox Basic and Plus accounts can recover any file edits or deletions made within the last 30 days
• Dropbox Business accounts can recover any file edits or deletions made within the last 120 days
• Dropbox Professional accounts can recover any file edits or deletions made within the last 180 days