FAQs about Dropbox Passwords

Dropbox Passwords is a browser extension for Firefox, Google Chrome, Microsoft Edge, and Safari, and a mobile app by Dropbox for Android and iOS devices. This article answers frequently asked questions about Dropbox Passwords.

Learn how to create, store, and autofill your login credentials with Dropbox Passwords.

How many account logins and payment cards can I store with Dropbox Passwords?

The number of account logins and payment cards you can store in Dropbox Passwords depends on your Dropbox plan. Your plan also affects the number of devices you can use Dropbox Passwords on. Check which plan you have.

• Dropbox Basic: You can store as many logins and payment cards as you need. You can also use Dropbox Passwords on up to three devices.
• Dropbox Plus, Professional, Family, Standard, Advanced, or Enterprise: You can store as many logins and payment cards as you need. You can also use Dropbox Passwords on as many devices as you need.

How do I connect more devices to Dropbox Passwords?

To connect a new device, download the Dropbox Passwords mobile app or install the browser extension on your new device and log in. Dropbox Passwords will send a notification to all the devices you’ve already connected to confirm the new device you’re trying to connect. 

• If you don’t receive a notification automatically on your connected devices, open the Dropbox Passwords mobile app or browser extension. You’ll receive a prompt to confirm the new device.
• If you don’t have a connected device, Dropbox Passwords will prompt you to enter the recovery words that you received during set-up, in their original order.
• If you’re a Dropbox Basic user and you’ve already connected three devices, you’ll need to upgrade your plan to connect more devices. Each connected browser extension or mobile app counts toward your device limit.

How do I disconnect devices from Dropbox Passwords?

To disconnect a device from Dropbox Passwords, follow the instructions to log out of a device remotely.

 

What are recovery words for?

When you set up Dropbox Passwords for the first time, you’ll be prompted to save a set of 12 recovery words.

To add an extra layer of security, Dropbox Passwords uses devices you’ve already connected to confirm new devices you want to connect.

If you don’t have access to any previously-connected device, Dropbox Passwords will ask for your recovery words, in their original order. If you don’t have them, you can’t log in to any new devices and you’ll lose access to your Dropbox Passwords account.

How do I view and save my recovery words?

You can view and save your recovery words at any time from a connected device.

To view and save your recovery words:

1. Open the Dropbox Passwords browser extension.
2. Click your avatar (profile picture or initials).
3. Click Preferences.
4. Click the Privacy tab.
5. Click View and save my words.
6. Click Save PDF to save your words or Close to close the window.

What happens to my Dropbox Passwords account if I change my Dropbox subscription?

If you downgrade to Dropbox Basic, you’ll keep access to your Dropbox Passwords account. However, you won’t be able to use Dropbox Passwords on additional devices if you’ve already connected three or more.

If you upgrade or downgrade your account between Dropbox Plus, Professional, and Family, you’ll still have access to your Dropbox Passwords account and it stays exactly the same.

If you upgrade your account to a Dropbox team account without Dropbox Passwords turned on, you’ll still be able to export your saved usernames and passwords. However, you’ll lose access to Dropbox Passwords features, including the ability to:

• View, edit, add, or remove usernames and passwords.
• Sync across your devices.
• Autofill on websites and mobile apps.
• Delete any information saved in your Dropbox Passwords account.

If you change your account back to Dropbox Plus, Professional, or Family, you can reactivate your Dropbox Passwords account with your recovery words or a device you previously connected. Once you do this, your account will become active again with all your saved information intact. 

How do I delete my Dropbox Passwords account?

To delete your Dropbox Passwords account, you have to delete your Dropbox account because the two accounts are linked by the same email and password.

If you don’t want to delete both accounts, you can remove all of the account information you have saved in Dropbox Passwords (including usernames, passwords, website URLs, and notes) instead.