What to do if dropbox.com fails to load or loads incorrectly

If dropbox.com fails to load in your web browser, or if it partially loads or shows other errors, you're likely encountering a browser issue.

How do I know if the problem I'm having is due to browser issues?

Browser issues can affect your usage of dropbox.com in the following ways:

Web features

• You're not able to print a receipt
• Your files or folders aren't appearing in the correct locations
• The search bar isn't working

Error messages

• You're seeing an Error 404 message
• You're seeing a message that says “There was a problem completing this request”
• You're seeing a "browser is not secure" message

Loading issues

• The browser window loading wheel won't stop spinning
   

What can I do to resolve browser issues?

To resolve issues with your web browser, you can try the following:

• Ensure your browser is compatible with dropbox.com, and update to a compatible version of your browser if needed
• Log in to dropbox.com using a different web browser (like Google Chrome, Mozilla Firefox, Microsoft Edge, or Apple Safari)
  
• Clear your browser's cache
  • Learn how to clear your cache on Google Chrome
  • Learn how to clear your cache on Mozilla Firefox
  • Learn how to clear your cache on Microsoft Edge
  • Learn how to clear your cache on Apple Safari
• Restore your browser to its default settings (issues may be caused by a security setting that you have set on your browser)
  • Learn how to restore Google Chrome to its default settings
  • Learn how to restore Mozilla Firefox to its default settings
  • Note: There are no built-in options to reset Apple Safari or Microsoft Edge to their default settings. The browsers can be reset by clearing application data.
• Disable any browser plugins (issues may be caused by a plugin that you have installed on your browser)
  • Learn how to disable plugins on Google Chrome
  • Learn how to disable plugins on Mozilla Firefox
  • Learn how to disable plugins on Microsoft Edge
  • Learn how to disable plugins on Apple Safari

Note: If the issue is caused by a browser plugin, you can try using the incognito or private browsing mode to eliminate the problem:

• Learn more about incognito or private browsing on Apple Safari
• Learn more about incognito or private browsing on Google Chrome
• Learn more about incognito or private browsing on Mozilla Firefox

How do I know if the problem I'm having is due to browser issues?

Below is a list of some of the ways that browser issues can affect your usage of dropbox.com:

• Web features
  • You're not able to print a receipt
  • Your files or folders aren't appearing in the correct locations
  • The search bar isn't working
• Error messages
  • You're seeing an Error 404 message
  • You're seeing a message that says There was a problem completing this request
  • You're seeing a "browser is not secure" message
• Loading issues
  • The browser window-loading wheel won't stop spinning

• Learn more about incognito or private browsing on Google Chrome
• Learn more about incognito or private browsing on Mozilla Firefox
• Learn more about incognito or private browsing on Microsoft Edge
• Learn more about incognito or private browsing on Apple Safari

What if the problem I’m having isn’t due to browser issues?

If you’re unable to access dropbox.com and it’s not due to a browser issue, you can check the current status of the Dropbox website on our status page to see if Dropbox is down. 

If Dropbox is operational and you’re still experiencing an issue, contact the Dropbox support team.