What to do if dropbox.com fails to load or loads incorrectly

Updated Oct 23, 2023

If dropbox.com fails to load in your web browser, or if it partially loads or shows other errors, you're likely encountering a browser issue.

How do I know if the problem I'm having is due to browser issues?

Browser issues can affect your usage of dropbox.com in the following ways:

Web features

  • You're not able to print a receipt
  • Your files or folders aren't appearing in the correct locations
  • The search bar isn't working

Error messages

  • You're seeing an Error 404 message
  • You're seeing a message that says “There was a problem completing this request”
  • You're seeing a "browser is not secure" message

Loading issues

  • The browser window loading wheel won't stop spinning
     

What can I do to resolve browser issues?

To resolve issues with your web browser, you can try the following:

Note: If the issue is caused by a browser plugin, you can try using the incognito or private browsing mode to eliminate the problem:

How do I know if the problem I'm having is due to browser issues?

Below is a list of some of the ways that browser issues can affect your usage of dropbox.com:

  • Web features
    • You're not able to print a receipt
    • Your files or folders aren't appearing in the correct locations
    • The search bar isn't working
  • Error messages
    • You're seeing an Error 404 message
    • You're seeing a message that says There was a problem completing this request
    • You're seeing a "browser is not secure" message
  • Loading issues
    • The browser window-loading wheel won't stop spinning
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Note: If the issue is caused by a browser plugin, you can try using the incognito or private browsing mode to eliminate the problem:

What if the problem I’m having isn’t due to browser issues?

If you’re unable to access dropbox.com and it’s not due to a browser issue, you can check the current status of the Dropbox website on our status page to see if Dropbox is down. 

If Dropbox is operational and you’re still experiencing an issue, contact the Dropbox support team.

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