How do I get Dropbox crash logs from my iPhone or iPad?

While troubleshooting an issue with one of our iPhone or iPad apps, we might ask you to send us crash logs. You can get the crash logs by syncing your device with iTunes on your computer and then finding the log files on your computer. Alternatively, you can find crash logs directly on your iPhone.

Quick links:

Get crash logs from your computer

Get crash logs directly from your iPhone

Windows

Get crash logs from your device

Sync your iPhone or iPad through iTunes using these instructions from Apple. The crash log files will be synced to your computer.
Open Windows Explorer.

Copy and paste the following into the address bar and press the Enter key:

%APPDATA%\Apple Computer\Logs\CrashReporter\MobileDevice\

Open the folder name of the device you’ve synced.

Select the most recent or relevant crash logs. The name of each log file will include the app, the date and time the file was created, and the device, such as:

Dropbox_2014-05-07-042617_iPad.crash

Dropbox_2014-05-02-135300_iPhone.crash

Note: For iOS 7.1, crash log files end in .ips rather than .crash.

Attach the log files in your reply to us.

Macintosh

Get crash logs from your device

Sync your iPhone or iPad with iTunes using these instructions from Apple. The crash log files will be synced to your computer.
Open a Finder window and select Go to Folder... from the Go menu (or press Shift-Command-G). A dialog box should appear.

Copy and paste the following into the box and press the Return key:

~/Library/Logs/CrashReporter/MobileDevice

Open the folder name of the device you’ve synced.

Select the most recent or relevant crash logs. The name of each log file will include the app, the date and time the file was created, and the device, such as:

Dropbox_2014-05-07-042617_iPad.crash

Dropbox_2014-05-02-135300_iPhone.crash

Note: For iOS 7.1, crash log files end in .ips rather than .crash.

Attach the log files in your reply to us.