How do I get Dropbox crash logs from my iPhone or iPad?
Updated Sep 19, 2023
While troubleshooting an issue with one of our iPhone or iPad apps, we might ask you to send us crash logs.
You can get the crash logs by syncing your device with Finder or iTunes on your computer and then finding the log files on your computer. Alternatively, you can find crash logs directly on your iPhone or iPad.
If you use an Android phone instead of an iOS device, learn how to troubleshoot issues with the Dropbox Android app.
Sync your device to get crash logs from your computer
- Sync your iPhone or iPad through iTunes using these instructions from Apple. The crash log files will be synced to your computer.
- Open File Explorer.
- Copy and paste the following into the address bar and press Enter:
- %APPDATA%\Apple Computer\Logs\CrashReporter\MobileDevice\
- Open the folder name of the device you’ve synced.
- Select the most recent or relevant crash logs. The name of each log file will include the app, the date and time the file was created, and the device, such as:
- Dropbox_2023-05-02-135300_iPhone.crash
- Attach the log files in your reply to us.
- Sync your iPhone or iPad with Finder or iTunes using these instructions from Apple. The crash log files will be synced to your computer.
- Open the Finder window.
- Click Applications.
- Open the Utilities app.
- Open the Console app.
- Click Crash Reports.
- Locate crash reports for your app in the list. The name of each log file will include the app, the date and time the file was created, and the device, such as:
- Dropbox-2023-04-10-135300.ips
- Right-click the desired log’s file name.
- Click Reveal in Finder.
- Drag the file displayed in Finder to Mail to send the crash report as an attachment in your reply to us.
- You can also right-click the desired log’s file name, click Copy and paste the file in your reply to us.
Get crash logs from your iPhone
If you have iOS 10.3 or later:
- Navigate to the Settings app.
- Tap Privacy & Security.
- Tap Analytics & Improvements.
- Tap Analytics Data.
- Select a crash log from the list in alphabetical order. The name of each log file will include the app, the date and time the file was created, and the device, such as:
- Dropbox-2023-04-10-135300.ips
- Tap the share icon at the top-right.
- Select Mail to attach the log files in your reply to us.
