How to request a refund with the 14-day money-back guarantee

If you’re eligible for the 14-day money-back guarantee, you can request a refund for a new Dropbox subscription bought directly from Dropbox. You must request the refund within 14 calendar days of the original purchase date.
 

Who is eligible for the 14-day money-back guarantee?

You may be eligible if all of the following apply:

• You saw the 14-day money-back guarantee when you checked out.
• You bought a new, paid subscription directly from Dropbox.
• You request a refund within 14 calendar days of the original purchase date.
• The charge is for your original purchase, not a renewal or a free trial converted to a paid subscription.

The guarantee doesn’t apply to subscriptions bought through the Apple App Store, Google Play, or another third-party storefront. Contact the storefront directly for information about its refund policy.

Dropbox may deny a request if Dropbox suspects fraud, abuse, or repeated use of the guarantee for the same purchase. The guarantee doesn’t limit any refund or cancellation rights you may have under applicable law.
 

How to request a refund

To request a refund under the 14-day money-back guarantee:

1. Log in to the Dropbox account associated with the purchase.
2. Contact Dropbox Support within 14 calendar days of the original purchase date.
3. Tell Dropbox Support you’re requesting a refund under the 14-day money-back guarantee.
4. Confirm that you want to cancel your paid subscription and receive a refund.

You don’t need to provide a reason for your request. Dropbox Support may ask for information to confirm your eligibility or for feedback about your experience.

If you paid by SEPA or direct-debit, contact your bank to request your refund instead.

What happens after your refund is approved?

Your paid subscription will be canceled immediately, and you’ll lose access to its paid features. If you have an individual Dropbox subscription, your account will be downgraded to Dropbox Basic.

If your account exceeds the Dropbox Basic storage limit, syncing will stop and paid features will no longer be available. Learn more about exceeding your storage on Dropbox Basic.

Dropbox will return the eligible amount to your original payment method. The amount of time it takes to appear depends on your bank or payment provider.

If your refund hasn’t appeared after five business days, contact your bank or payment provider.
 

What if the 14-day money-back guarantee doesn’t apply to my purchase? 

Learn more about Dropbox refund policies, including legally required refunds, direct-debit refunds, and purchases made through third-party storefronts.

If you believe there was a billing error or an unauthorized charge, contact Dropbox Support.