Contact Dropbox support

Before you contact Dropbox customer support, we recommend searching in the Dropbox Help Center or the Community forums for the answer to your question.

Chat and email support

Your technical support options depend on what kind of account you have (Basic, Plus, Family, Professional, or Business). To see the support options for your account, log in and go to

Phone support

Phone support is only available to Dropbox Business users during local business hours.

Available languages

Support is available in English to all users.

Depending on your account type and location, support may be available to you in French, German, Japanese, Portuguese, and Spanish. Log in and visit to see your available options. 

If you don’t see your language listed as an option when you visit, send an email or chat in your language, and you’ll be routed to the appropriate team. 

Support response times and available hours

Plus, Family, Professional, and Business users can expect a response from email support within 1 business day.

  • Business users on the Enterprise plan can expect a response from email support within 1 hour any day of the week

If phone and chat support are listed as options when you visit, they are available during your local business hours. 

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