When your account is deleted, you lose access immediately. Files stop syncing across your devices and you can’t access your account on dropbox.com. Your admin can transfer your work files to another team member and can delete your work Dropbox folder from any linked devices.
You won’t be able to create another Dropbox account with the same email address until after 30 days.
What files can be transferred?
Your admin can transfer files from your team member account to another team member when your account is deleted.
What is transferred?
- All existing folders and files
- All deleted files
- Ownership of shared folders you owned
- Membership to shared folders owned by other members of your Dropbox team
- Ownership of Paper docs you created
- A copy of the “Apps” folder containing third-party application data
What isn’t transferred?
- Shared links you created (links no longer work)
- Note: If your account has been suspended rather than deleted, shared links continue to work.
- Older versions of files
- Membership to shared folders owned by people outside of your Dropbox team. Only copies of these folders are transferred.
- Access to Paper docs you didn't own
- Datastores (a specific type of data that developers of some third-party apps use to store their app data)
What happens to the files on my linked devices?
When a Dropbox admin deletes your work account from the team, they have the option of deleting your work Dropbox folder from all linked devices.
What happens to my connected personal Dropbox account?
If you connected your work and personal accounts, an admin can't delete or suspend your personal account.
Can I reactivate my work account if I was deleted from a Dropbox team?
If your account was deleted in the last seven days, contact your admin to request that they recover your account. If you’re an admin, learn how to reactivate a suspended or deleted member’s account.
If it’s been more than seven days, Dropbox Support can recover the account in limited circumstances. However, for security purposes, we need the permission of the admin of your previous Dropbox team before we can recover your account. Contact Dropbox Support for help with the following information:
- Confirmation that you want to recover an account that was deleted from a Dropbox team.
- The name of your previous Dropbox team.
- The email address of your previous team admin.
We can then attempt to start the account reactivation process.