Dropbox reseller support

If you purchased a Dropbox team plan through one of our reseller partners, you can temporarily grant the partner access to your admin console. This allows the reseller to configure your account on your behalf. You can then remove access at any time.

What actions can a reseller take using reseller support?

Using reseller support, partners have temporary access to:

• Add and remove members from your team
• Log in as members
• Change admin permissions
• Use the admin dashboard
• Create team folders
• Change sharing permissions and controls
• Change authentication and security settings
• Monitor sharing activity on your team
• Contact Dropbox support

How to enable reseller support

To enable reseller support:

1. Log in dropbox.com
2. Click Admin console in the left sidebar.
3. Click Settings.
4. Under Additional settings, click Reseller support.
5. Check the box for Reseller support.

Enabling reseller support gives your reseller administrative access to your Dropbox team account. This means that the reseller has full access to and control of your account.

If your team signed a Business Associate Agreement (BAA), you can't enable reseller support.

How to turn off reseller support

To disable reseller support:

1. Log in to dropbox.com.
2. Click Admin console in the left sidebar.
3. Click Settings.
4. Under Additional settings, click Reseller support.
5. Uncheck the box for Reseller support.

What does it look like when a reseller takes account actions on my behalf?

When a reseller chooses to access your account as an admin, they'll create a single-use link that allows them to log in to your admin console. Once they log in, all admins of your business account will receive a notification email.

Any actions taken by the reseller will appear in an account audit log. For example, if a reseller logs in and removes a member from your team, it will be displayed in the audit log as "[reseller name] removed [user name].”