What is Dropbox premium support?

Dropbox premium support is a feature available to Dropbox Business teams that have purchased the premium support add-on. To purchase the premium support add-on, contact your Dropbox sales executive or fill out the Dropbox Business contact form.

The premium support add-on enables all active members of a team to receive increased support entitlements.

With the premium support add-on, both team members and admins can:

  • Access live webinars hosted by Dropbox
  • Expect a response from email support within 1 hour any day of the week

Additionally, team admins can:

  • Schedule support calls on-demand
  • Call phone support 24 hours a day, 7 days a week—including holidays
  • Chat with support 24 hours a day, Monday through Friday

Note: Premium support via phone and chat is currently only available in English and Japanese. Japanese is only available Monday through Friday during Japanese business hours.

To contact support, log in to your account and go to dropbox.com/support

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