Dropbox Replay FAQs
The information in this article applies to users with Dropbox Replay and the Dropbox Replay Add-On.
This article answers frequently asked questions about Dropbox Replay. Get quick answers to common questions about Dropbox Replay, including common error messages and how to solve issues.
What are my Dropbox Replay storage limits?
Dropbox Replay is available for all Dropbox plans, but Replay has these additional file limits:
- Dropbox Basic: 4 files
- Dropbox Plus: 4 files
- Dropbox Family: 4 files
- Dropbox Professional: 4 files
- Dropbox Essentials: 10 files
- Dropbox Standard, Advanced, and Enterprise: 4 files
- Dropbox Business and Business Plus: 10 files
With the paid Dropbox Replay Add-On, there is no file creation or upload limit. The storage limit of your Replay files depends on your Dropbox plan storage.
Files added to Replay directly from your local drive, Google Drive, Microsoft OneDrive, third-party editing software, or any source other than your Dropbox will count against your Dropbox Replay storage limit and your Dropbox plan storage limit. Files added to Replay from your Dropbox account don't count towards your Dropbox plan storage limit.
Note: From May 22, 2024, you can track how much storage space your Replay files are using in the Storage Space breakdown. Only Replay files uploaded on or after that date will use your available storage space.
Learn how much storage space your plan includes.
Can I buy the Replay Add-On directly in Replay?
Yes, you can now buy the Replay Add-On without leaving Replay.
Learn more about buying the Replay Add-On.
What happens if I delete the original file from my Dropbox account?
Deleting, moving, or renaming the original video, image, audio, or PDF file in your Dropbox account won't affect your Dropbox Replay project. The only way a video, image, audio, or PDF file (and its comments) can be deleted from Replay is by directly removing it from your Replay dashboard.
Note: If you’re the file owner and you delete your Replay file or project from your Replay dashboard, it can’t be undeleted. If you have the Replay Add-On, you can archive your Replay files and projects instead of deleting them.
Who can access files in Dropbox Replay that I imported from Dropbox?
You can manage access to your video, image, audio, or PDF files in Dropbox Replay using the sharing settings. When creating shared links for files, you can make them public, private, or share them with specific people. You can also turn shared links off.
Learn more about sharing Replay files and projects.
If your file is in a team project folder, everyone on your team has access. An admin on your team can take ownership of files or projects shared in the team folder of current and former team members.
Learn more about Dropbox Replay admin control features.
What happens to Dropbox Replay files if a team member leaves?
When a team member leaves, admins have the ability to take ownership of shared files or projects by that team member.
Once an admin has taken ownership of a project, they'll be able to take all of the actions that an owner can take, including:
- Edit, delete, or add a password
- Toggle downloads on or off
- Resolve comments
- Pin or label comments
Learn more about Dropbox Replay admin control features.
Are there any system requirements for Dropbox Replay?
Dropbox Replay runs through the internet browser on your desktop. To ensure the best experience, we recommend using Google Chrome.
Learn more about system requirements for Dropbox Replay.
I forgot to post my drawings, can I get them back?
If you haven’t exited or closed the file you drew in, your drawings on videos will be saved as drafts and marked as empty circles on the video timeline that you can click to view. You can either Post drawing as comment by clicking the paper airplane icon or Delete drawing by clicking the trash can icon.
Can I add comments on a file that are only visible to my team?
If a project is created by someone with a Replay Add-On, you can leave editor-only comments that won’t be visible to clients or other reviewers. These editor-only comments can only be posted and seen by someone who’s been added to that particular project with edit access or as a project owner.
Note: Editor-only comments can only be added to projects created by someone with a Replay Add-On, but editors don’t need to have an add-on to leave or review editor-only comments.
Why can’t I set a password for my Dropbox Replay file?
Password protection is a paid feature included in the Dropbox Replay Add-On. If you were a beta user and you turn off password protection for a file, you won’t be able to turn it back on unless you buy the Replay Add-On.
You’ll still be able to edit any existing passwords you'd already set on your files when you used the beta version of Replay or when you had the Replay Add-On.
I used to have unlimited files and now I have a limit. How do I find the right files to delete to get under my quota?
Only files uploaded after April 25, 2023, count against the file limit, so you can sort your files by creation date and choose which files you’d like to delete or archive.
I don’t pay for Dropbox but I want to use Dropbox Replay. What do I do?
Dropbox Replay is available to all customers with a Dropbox account, but the Dropbox Replay Add-On is only available to customers on Dropbox Plus, Essentials, Professional, Standard, Business, Advanced, Business Plus, and Enterprise.
Can I see comments from previous versions of a file?
You can choose to view comments on the current version, all previous versions, or both current and previous versions.
Can I get lossless audio playback on files?
Customers who’ve bought the Dropbox Replay Add-On can get lossless HD audio playback for their audio files. Replay supports lossless audio resolutions up to 24-bit/96 kHz.
To turn on lossless audio:
- Log in to replay.dropbox.com.
- Open the audio file you’d like to turn on lossless audio for.
- Click the Audio quality dropdown.
- Select Lossless in the dropdown menu.
Do I need to buy the Replay Add-On for my whole team?
No. Admins on teams who pay by credit card can buy the add-on for specific team members. However, teams that don’t pay by credit card will need to buy a minimum of 10 add-ons for their team.
Can I transfer a Replay Add-On from one team member to another team member?
Admins can move an add-on from one active team member to another active team member in the Members page. First, you’ll need to remove the add-on from the member that it’s currently assigned to. You can then assign it to another team member.
Learn more about managing Replay Add-Ons for team members.
Can I add more Replay Add-Ons if I need them?
Admins on teams that pay by credit card can buy a new Replay Add-On at any time. You’ll be charged at a prorated amount for the rest of your current billing period. Teams with a dedicated Account Manager will need to contact them directly to request more add-ons.
Can a user be assigned a Replay Add-On if they aren’t a team member?
No, a Replay Add-On can only be assigned to team members.
What happens to your Replay files after you cancel the Replay Add-On?
You’ll retain access to all Replay files. You can edit or remove any passwords you’ve set for your files, but you can’t add any new password protection after cancellation.
Why can’t I access extended version history, data governance, or advanced security with my Reply Add-On
Extended version history, data governance, and advanced security are only available as full-team add-ons, as they apply to the entire team. You can’t access these features with a partial add-on.
