Dropbox Replay Add-On: FAQs

Replay Freemium is turned on by default for all users, but it only offers limited access and limited file uploads to Replay. The storage limit of your Replay files depends on your Dropbox plan storage.

Dropbox Replay is available through all Dropbox plans, but Replay has these additional file limits:

• Dropbox Basic: 4 files
• Dropbox Plus: 4 files 
• Dropbox Family: 4 files
• Dropbox Pro: 4 files 
• Dropbox Essentials: 10 files
• Dropbox Business: 10 files
• Dropbox Business Plus: 10 files
• Dropbox Standard, Advanced, and Enterprise: 4 files

With the Replay Add-On, there’s no file creation or upload limit. The Dropbox Replay Add-On offers premium features for Dropbox Replay, including due dates, password protection for shared links, a links page, video transcription and captions, large file transfers, and archiving to Dropbox.

To buy the Replay Add-On, you need a Dropbox Plus, Professional, Essentials, Standard, Business, Advanced, Business Plus, or Enterprise plan. 

Dropbox Basic users can only purchase the Dropbox Replay Add-On when you upgrade your plan.

If you’re an admin for a team that pays by credit card, you can buy add-ons through the admin console. Teams with a dedicated Account Manager will need to contact them directly to buy add-ons. If you’re a member of a team, you’ll need to contact your team admin.
 

How do I request a Replay Add-On if I’m on a team?

If you’re a member of a team that pays by credit card and want to be assigned a Replay Add-On, you can request one from your team admin. To do this:

1. Go to dropbox.com/replay.
2. Scroll down and click Buy the Replay Add-On.
   • If you’re logged out of your Dropbox account, you’ll be asked to log in. 
3. Click Request add-on.

You’ll see a notification that says the request was sent. You’ll get an email if it’s approved.
 

How do I respond to a team member’s request for a Replay Add-On?

Admins can review or decline add-on requests under Pending members in the Members page of the admin console. You can approve the request by following the instructions below, or decline by clicking Decline.
 

To approve a request and assign an add-on to the team member:

1. Log in to dropbox.com with your admin credentials.
2. Click Admin console.
3. Click Members.
4. Click Review on the member’s request in Pending Members.
5. Click Add beside Replay Add-On in the pop-up that appears.
   • Click Buy now to buy a new add-on for the team member.
   • Click Confirm to assign an available add-on the team member.

Teams who pay by credit card: Admins can buy the Replay Add-On for individual team members or their entire team in the admin console. The option to buy Replay Add-Ons is in the Members page of the admin console.
 

Note: Admins who buy add-ons for their entire team will need to buy additional add-ons when new team members join the team. New team members will not automatically receive an add-on.
 

Teams with a dedicated Account Manager: Admins can buy a minimum of 10 add-ons, but they’ll need to contact their Account Manager.
 

Teams without a dedicated Account Manager who pay by manual invoice: Admins will need to contact Dropbox directly. These teams can’t purchase the Replay Add-On for individual team members, but they may be eligible to purchase a minimum of 10 Replay Add-Ons for their team.
 

Learn more about buying the Replay Add-On for your team.

No. Admins on teams who pay by credit card can buy the add-on for specific team members. However, teams that don’t pay by credit card will need to buy a minimum of 10 add-ons for their team.

Admins can move an add-on from one active team member to another active team member in the Members page. First, you’ll need to remove the add-on from the member that it’s currently assigned to. You can then assign it to another team member.

Learn more about managing Replay Add-Ons for team members.

Yes, admins on teams that pay by credit card can purchase a new Replay Add-On at any time. When you purchase a new Replay Add-On, you’ll be charged at a prorated amount for the rest of your current billing period. At the start of your next billing period, you’ll be charged for the full amount of the new add-on.
 

Teams with a dedicated Account Manager will need to contact them directly to request more add-ons.

No, a Replay Add-On can only be assigned to team members.

Go to the Billing page in the Admin Console to get an overview of your Purchased Add-Ons, and the cost for each add-on on a monthly or annual basis.

Large file transfers are available with the Replay Add-On so you can send transfers of up to 250 GB. Learn more about Dropbox Transfer.

You’ll retain access to all Replay files. All files added after April 25, 2023 will count toward the Replay file limit. You’ll be able to edit or remove any passwords you’ve set for your files, but you won’t be able to add any new password protection after cancellation.

If a team member with an add-on leaves your team, and the add-on is not assigned to another team member, it will be cancelled when you renew.

You can use the features included in the Replay Add-On until your add-on expires.

Extended version history, data governance, and advanced security are only available as full-team add-ons, as they apply to the entire team. You can’t access these features with a partial add-on.

If a team member with an add-on is removed from your team, the add-on that was assigned to them will become available again. It can then be assigned to another team member, if needed.

For teams that pay by credit card, Replay Add-Ons will automatically be cancelled if they remain unassigned at the end of a billing period. This avoids any unnecessary billing of teams.
 

Teams with a dedicated Account Manager will need to contact them directly to cancel add-ons.