What is Dropbox premium support?

Dropbox premium support is a feature available to Dropbox Business teams that have purchased the premium support add-on. To purchase the premium support add-on, contact your Dropbox sales executive or fill out the Dropbox Business contact form.

The premium support add-on enables all active members of a team to receive increased support entitlements.

With the premium support add-on, both team members and admins can:

  • Access live webinars hosted by Dropbox
  • Expect a response from email support within 1 hour any day of the week

Additionally, team admins can:

  • Schedule support calls on-demand
  • Call phone support 24 hours a day, 7 days a week—including holidays
  • Chat with support 24 hours a day, Monday through Friday

Note: Premium support via phone and chat is currently only available in English and Japanese.

To contact support, log in to your account and go to dropbox.com/support

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