Dropbox premium support is a feature available to Dropbox Business teams that have purchased the premium support add-on. To purchase the premium support add-on, contact your Dropbox sales executive or fill out the Dropbox Business contact form.
The premium support add-on enables all active members of a team to receive increased support entitlements.
With the premium support add-on, both team members and admins can:
- Access live webinars hosted by Dropbox
- Expect a response from email support within 1 hour any day of the week
Additionally, team admins can:
- Schedule support calls on-demand
- Call phone support 24 hours a day, 7 days a week—including holidays
- Chat with support 24 hours a day, Monday through Friday
Note: Premium support via phone and chat is currently only available in English and Japanese.
To contact support, log in to your account and go to dropbox.com/support.