How to request a refund

The information in this article is out-of-date. For updated information, see our latest article about refunds from Dropbox

In most cases, if you cancel your Plus or Professional subscription before it expires, you'll have to finish your current subscription without receiving money back.

If you purchased a subscription through the Apple app store or Google Play, you'll have to contact either Apple or Google directly to request a refund.

How to request a refund from Apple

How to request a refund from Google

  • Visit this page to learn more about Google's refund policies.

Live in the E.U. or Turkey?

If you live in the E.U. or Turkey, you may be legally entitled to a refund.

You can cancel your Plus subscription within 14 days of upgrading or opening a paid account, and you'll get a refund for the amount you paid Dropbox. 

To request a refund:

  1. Submit a ticket, if you haven't already. 
  2. If you submitted a ticket, and then arrived at this article via an automated email response from us, reply to that email.
    • Note: be sure to let us know that you live in a region that requires us to provide refunds, and which region that is.

Dropbox Business User?

Learn more about refunds.

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