Can I get a refund on a Dropbox subscription?
The information in this article applies to all Dropbox customers.
In most cases, payments for Dropbox subscriptions and team member licenses aren’t refundable.
If you have an issue with your account, or think there has been an error in billing, please check your support options for more help.
If you'd like to cancel or change your subscription:
Learn how to cancel or change a Dropbox subscription purchased on dropbox.com.
Learn how to cancel a Dropbox subscription purchased with a mobile device.
How to request a refund from the Apple App Store
If you purchased your Dropbox subscription through the Apple app store, you'll have to request your refund from Apple directly.
Learn how to request a refund from Apple.
How to request a refund from the Google Play Store
If you purchased your Dropbox subscription through the Google Play store, you'll have to request your refund from Google directly.
Learn how to request a refund from Google.
How to request a direct debit refund
If you paid for your Dropbox subscription with a direct debit payment, please contact your bank for a refund, as only your bank can process a chargeback request.
What happens when I submit a chargeback request?
Any chargeback requested from your bank will change your Dropbox subscription to a Dropbox Basic (free) plan.
If you have a Dropbox team subscription, a chargeback request will cause your team to be placed in a locked state, which allows the team to continue access to the team files, but removes most team syncing and sharing features. The team admin will need to choose to disband the team or re-subscribe.
Live in the EU, UK, or Turkey?
If you live in the EU, UK, or Turkey, you’re eligible for a refund if you cancel your Dropbox Plus, Family, Professional, or Essentials subscription within 14 days of purchase. To request a refund, contact support for assistance.
