This article discusses merging two Dropbox Business team accounts. It’s also possible to merge multiple individual Dropbox accounts
If there are multiple Dropbox Business teams in your organization or if you're working closely with another team, it may make sense to merge the separate teams into one. Merging teams simplifies ownership, billing, policy enforcement, and collaboration.
This article explains how to prepare to merge multiple teams and what you can expect. Ultimately, you’ll need to contact Dropbox support to start the process of merging multiple teams.
Before you merge teams
First, you'll need to decide which team will be primary (the one that's joined by others) and which will be secondary (the one that merges into the primary team). Any primary team settings will override secondary team settings.
Note: If the secondary team was purchased through a reseller, Dropbox will not be able to complete the merge as it is unable to offer a direct refund.
Ensure the following before merging teams:
- If the secondary team has team selective sync enabled, the primary team will also need to have team selective sync enabled for the merge to complete
- The primary team must have enough open licenses to accommodate the number of users on the secondary team
All data from the secondary team will be transferred to the primary team with these exceptions:
- Deleted team member accounts
- Activity logs
- Admin permissions
- Team API apps
- Invoices and receipts
Make sure to save the above items from the secondary team before merging.
What to expect after merging teams
Team admins will receive an email stating that the teams have been merged. Members from the secondary team will also receive an email to let them know they are on a new team.
Team folders may be added to the accounts of members of the secondary team.
If the secondary and primary teams have team folders with the same name, the secondary team's folder will be renamed. For example, a team folder called "Marketing" would become "Marketing (1)".
Groups will be transferred from the secondary team, and will include the secondary team's name. For example, a group called "Marketing" will be renamed "[secondary team name] - Marketing”.
Your allotted licenses will be used for both secondary team members and newly invited members. You will need to be sure you have enough licenses available for all members.
Any verified domains owned by the secondary team will need to be re-verified after merging.
If you require SSO, you'll need to ensure that each new member from the secondary team is added through your SSO provider.
Sharing permissions may change if the primary team settings differ.
If you're a Dropbox Business team member and you have questions about merging teams, contact your new admin of the primary team.