How to merge two Dropbox team accounts

This article discusses merging two Dropbox team accounts. It’s also possible to merge multiple individual Dropbox accounts.
 

When you merge two Dropbox team accounts, all members and content from the secondary Dropbox team are imported into the primary Dropbox team. Any primary team settings will override the secondary team settings. 

Will any data be lost when merging accounts?

All data from the secondary team will be transferred to the primary team except:

• Deleted team member accounts
  • Note: Suspended team member accounts will be transferred
• Activity logs
• Admin permissions
• Team API apps
• Invoices and receipts

What to do before merging teams

Before a team merge, you should make sure that:

• The primary team has enough open licenses for the number of users on the secondary team.
• The primary team has enough free space to accommodate the secondary team’s data.
• Both teams have already enabled Dropbox Paper in their team settings so both teams can continue using Dropbox Paper after the merge.
• Both teams are using the same version of Dropbox Paper. Learn how to check your version of Dropbox Paper. If not, see the FAQ below.

If the secondary team has team selective sync enabled, the primary team will also need to enable team selective sync for the merge to complete.

How to initiate a team merge

You must be the admin of a Dropbox team account to initiate a team merge. To initiate a team merge:

1. Log in to dropbox.com with your admin credentials.
2. Click Admin console in the left sidebar.
3. Click Settings.
4. Under Security, click Trusted teams.
5. Click the Add a trusted team button.
6. You can choose to:
   • Merge into a primary team, which will import all of your members and content into another existing team.
   • Request a secondary team merge into my team, which will import the members and content of another team into your existing team.
7. If you choose to merge into a primary team, click the checkbox to agree to the terms and click Send request.
8. If you choose to request a secondary team merge, click Copy link. 
9. Paste the link in an email and send it to the email address of the secondary team's admin.

Once the merge is complete, which usually happens within 72 hours:

• Both admins will receive an email that the merge has been successful.
• Members from the secondary team will receive an email confirming that they’re on a new team.

The secondary team will automatically receive a prorated refund for the remainder of their subscription. The admin of the secondary team will receive an email confirming their refund has been applied.