How to merge two Dropbox team accounts

When you merge two Dropbox team accounts, all members and content from a secondary Dropbox team are imported into a primary Dropbox team. Any primary team settings will override the secondary team settings. 

All data from the secondary team will be transferred to the primary team except:

• Deleted team member accounts
  • Note: Suspended team member accounts will be transferred
• Activity logs
• Admin permissions
• Team API apps
• Invoices and receipts

Make sure to save these items from the secondary team before merging.

Before you merge teams

Before a team merge:

• Make sure that the primary team has enough open licenses for the number of users on the secondary team.
• Make sure that both teams have already enabled Dropbox Paper in their team settings in order for both teams to be able to continue using Dropbox Paper after the merge.
• If the secondary team has team selective sync enabled, the primary team will also need to enable team selective sync for the merge to complete.

How to initiate a team merge

You must be the admin of a Dropbox account to initiate a team merge. To initiate a team merge:

1. Sign in to dropbox.com with your admin credentials.
2. On the left, click Admin console.
3. Click Settings.
4. Click Trusted teams.
5. Click the Add a trusted team button.
6. You can choose to:
   • Merge into a primary team, which will import all of your members and content into another existing team.
   • Request a secondary team merge into my team, which will import the members and content of another team into your existing team
7. If you choose to merge into a primary team, click the checkbox to agree to the terms and click Send request.
8. If you choose to request a secondary team merge, click Copy link. 
9. Paste the link in an email and send it to the email address of the secondary team's admin. 
   • Note: The admin of the secondary team will receive the link and need to complete steps 4-7 to request the merge into a primary team.  
10. Once the merge is complete, which usually happens within 72 hours:
    • Both admins will receive an email that the merge has been successful.
    • Members from the secondary team will receive an email confirming that they’re on a new team.

The secondary team will automatically receive a prorated refund for the remainder of their subscription. The admin of the secondary team will receive an email confirming their refund has been applied.

What to do after a team merge

After a team merge:

• Team folders will be added to the accounts of the secondary team.
  • If the secondary and primary teams have team folders with the same name, the secondary team’s folder will appear as “Folder name (1)”.
• Groups will be transferred from the secondary team and will appear as “[Secondary team name] - [group name]”.
• Any verified domains owned by the secondary team will need to be reverified after merging.
• If the primary team requires single sign-on, each new member of the secondary team will need to be added through your SSO provider.
• All sharing permissions will default to the primary team’s settings.

Can I cancel a team merge?

Yes, you can cancel a team merge request as long as you cancel it within 24 hours of submission. To cancel a team merge, contact Dropbox support. 

Can I undo a team merge?

All Dropbox team account merges are final. 

Note: If the secondary team was purchased through a reseller, Dropbox will not be able to complete the merge as it is unable to offer a direct refund.