Locate the folder you deleted and click “…” (ellipsis) on the right.
If you have the desktop app installed, the shared folder is automatically synced again. If the older version is in the same location, Dropbox syncs the new version and adds “(1)” to the end of the name. This prevents an issue where two folders have the same name.
If you'd like to change or recover the old name, you can rename the old version to whatever you'd like, then rename the new version.
2. Files are missing from a shared folder and you didn’t delete them
If you can’t see files that you expect to see in a shared folder, then you may have unintentionally deleted the folder.
Check that the folder you’re looking at is still shared:
Sign in to dropbox.com.
Click Shared in the left sidebar.
Locate the shared folder.
If the shared folder is gray at the top of the page, you removed the shared folder. You can Add it back to your account from the Shared page.
If the shared folder is active, check if your files are in the shared folder on dropbox.com. If they’re missing, you can recover your files.
3. A shared folder was moved inside another shared folder
If you move a shared folder inside of another folder, your version of the original shared folder is now only a copy. It will no longer sync with the original that was shared with you.
For example: If you move a shared folder, “Folder A,” into another shared folder, “Folder B,” you create a copy of “Folder A” inside “Folder B.”
When you moved “Folder A” into “Folder B,” you lost access to the shared folder “Folder A.” You now have a static copy of “Folder A.” This copy has a snapshot of the files in the folder from the moment you moved it, but they won’t show any changes made in the original shared folder.
To regain access to the shared version of your original folder, add the folder back to your account:
Locate the folder you moved and click “…” (ellipsis) on the right.
When you add the folder back, you can see the latest versions of the files in that folder, including changes made while you weren't a member.
Note: Changes you made to files in your copy of the folder don’t sync with the active shared folder.
I'm not seeing the shared folder options window
If the shared folder options window doesn’t pop up when you click Share, you may be experiencing an issue caused by a third party browser extension or add-on (such as a pop-up or ad blocker).
To fix this problem, temporarily disable any browser extensions or add-ons that are running. Once you change your shared folder settings and no longer need the shared folder options window, you can re-enable these browser extensions.
If you'd like to continue using the extension, you may be able to create an exception for Dropbox, or whitelist https://www.dropbox.com. However, not all extensions support this functionality.
I can’t share a folder inside another shared folder
I’m on a Dropbox Business team
Dropbox Business team members can share folders that are inside of team folders. If a shared folder isn’t in the team folder, then sub-folders can’t be shared this way.
I’m a Dropbox Basic, Plus, Family, or Professional user
Dropbox Basic, Plus, Family, and Professional customers can't share folders that are inside shared folders.
While you can share any folder in your Dropbox account, the simplest way to keep you Dropbox account neat is to only share from your main Dropbox folder. On dropbox.com, this is any folder that appears in the All files page. On your computer, this is the folder called “Dropbox” on your hard drive.
If you want to share folders that are inside of other folders, you can do this as long as the top-level folder isn’t shared.
Here's an example:
You have a folder called "Marketing Projects." There are two folders inside that main folder: the "Budgets" folder and the "Website" folder. You want to shared the "Budgets" folder with the finance team and "Website" folder needs to be shared with developers.
In this case, you can invite people in the finance department to the "Budgets" folder and developers to the "Website" folder. The "Marketing Projects" folder remains private to you. The finance team can only access “Budgets,” and the developers can only access “Website.”
A shared folder has the same name as another folder
If you join a shared folder that has the same name as a folder already in your Dropbox account, a (1) is appended to the new shared folder name.
Rename the original folder causing the naming conflict (the one without a (1)). Then you can remove the (1) from the shared folder name.
A shared folder is inside of a team folder
If you have a Dropbox Business account, you may have a team folder.
If you move a shared folder into a team folder, you transfer ownership of that folder to the team. You no longer own the folder, and can’t remove the folder from the team folder. An admin on the team is the only one who can move a folder out of the team folder.
If you’d like, you can make a copy of the folder and move it to the preferred location in your account. If you need the folder removed from the team folder, please contact your team’s admin.
The owner of a shared folder left
The owner is likely the person who originally invited you to the shared folder. If you don't see an owner for a shared folder, the owner may have already left it. If this happens you can contact the original owner and ask them to first add the folder back to their Dropbox, and then transfer ownership to you.
If you can’t contact the owner, you can:
Create a new shared folder.
Drag the files from the old folder to this new folder.
Re-invite members of the old shared folder to this new shared folder.
You left the folder and want to transfer ownership
If you're the owner of a shared folder and leave it without transferring ownership, the shared folder will be without an owner. The owner is the only member who can unshare the folder or remove members from the folder.
I need edit permissions to a shared folder that I can only view
A shared folder owner or editor can change permissions. If you need to have a different role within a shared folder, contact the owner or any current editor and ask to have your permissions updated. Learn more about roles in a shared folder.
How do I know if my folder has been shared?
To check that a folder is actively shared between you and the other people you’d like to have access to it:
For folders someone else owns: If you don’t see the shared folder listed, then you’re not currently a member. Check the Shared page to see if you can Add the folder. If you don’t see the folder there, contact the owner to share it with you.
For folders you own: If the person you want to share with doesn’t see the folder listed, then they’re not currently a member. They should check the Shared page to see if they can Add the folder. If they don’t see the folder there, they should contact you.
Click “…” (ellipsis) next to the name of the folder.
Click [x] people have access. The shared folder members will be listed.
You can also view the members of a shared folder by opening it on dropbox.com. The profile pictures for each member will be displayed above the file names. If the shared folder has a large number of members, click "+" (plus) to display the shared folder options.
What if files are missing from a shared folder that I don’t own?
If files appear to be missing from a shared folder, first check that the folder is active and that other members are using it. To do so: