☑ First, close all the apps on your computer and restart
Try closing all apps on your computer, then restart it. If you’re still experiencing issues after restarting, you may try momentarily disabling the other apps (such as firewall, security, or antivirus software). If that doesn’t work, the following sections list some additional things you can try.
☑ Make sure the Dropbox desktop app is up to date
Your device settings determine if you have to manually update your apps or if the apps update automatically. As required by your device, update the app to the latest version. If you determine that an app is no longer needed, uninstall it.
If you’re using a beta or early access version, upgrade to the latest stable build of the Dropbox desktop app.
☑ Uninstall and reinstall the Dropbox desktop app
If you need to perform a manual update, uninstall and reinstall the Dropbox desktop app to ensure you’re using the latest version.
☑ Check permissions in your firewall, security, or antivirus software
If you’re using firewall, security, or antivirus software, make sure the Dropbox desktop app has full permissions.
☑ Make sure Dropbox supports your computer and operating system
To make the most of your Dropbox experience and features, ensure that Dropbox supports your device and operating system. Keep your operating system updated to the latest version. Learn more about Dropbox system requirements.
☑ Sync large numbers of files in batches
Use selective sync to sync fewer files to your computer or sync them in smaller batches. Learn more about file syncing limitations.
☑ Make sure Dropbox isn’t installed on a network drive
Some customers experience crashes when the Dropbox desktop app for Windows is installed on a network drive, making it unusable. To resolve this issue, uninstall the Dropbox app from the network drive, then reinstall it on a local drive (for example, C: drive).
☑ Contact support
If the issue continues, contact Dropbox Support.
