Dropbox folder sync check for all team members

Usually, members of a shared folder will see the same files in that folder, and the same versions of those files. If this isn’t the case for your shared folder, there can be a few possible explanations.

Not using Dropbox yet? See how Dropbox makes syncing files easy.

Is a shared folder really shared?

To check that a folder is actively shared between you and the other people you’d like to have access to it:

1. Sign in to dropbox.com.
2. Click All files in the left sidebar.
   • For folders someone else owns: If you don’t see the shared folder listed, then you’re not currently a member. Check the Shared page to see if you can Add the folder. If you don’t see the folder there, contact the owner to share it with you.
   • For folders you own: If the person you want to share with doesn’t see the folder listed, then they’re not currently a member. They should check the Shared page to see if they can Add the folder. If they don’t see the folder there, they should contact you.

How can I see members of a shared folder?

1. Sign in to dropbox.com.
2. Click Shared in the left sidebar.
3. Click “…” (ellipsis) next to the name of the folder.
4. Click Share. The shared folder members will be listed.

You can also view the members of a shared folder by opening it on dropbox.com. The profile pictures for each member will be displayed above the file names. If the shared folder has a large number of members, click "+" (plus) to display the shared folder options.

What if files are missing from a shared folder that I don’t own?

If files appear to be missing from a shared folder, first check that the folder is active and that other members are using it. To do so:

1. Sign in to dropbox.com.
2. Click All files in the left sidebar.
3. Find your folder and open it.
4. Check to see if the files appear. If they don’t, then the shared folder owner (or a member with edit access) may need to re-share it.

Note: If you need to contact Dropbox support about an issue with shared folders, the owner (or a member with edit access) will need to submit the request.

What if files appear on dropbox.com but not on my computer?

If files in a shared folder appear on dropbox.com but not on your computer, there could be a couple of explanations:

• Are you using selective sync?
• If not, there may be a syncing issue (possibly due to a connection error between your computer and your Dropbox account). You can find a list of all of your linked devices on dropbox.com.