How to manage licenses and storage space for team accounts

Each member of a Dropbox Standard, Advanced, or Enterprise team requires a license.

Notes

  • Pending team invitations and suspended licenses are included in a team’s overall license total.
  • Inactive licenses are not automatically removed. Certain types of admins can add or remove licenses in the admin console.

If you’re on an individual Dropbox plan, learn how to downgrade or cancel your subscription.

Add or remove licenses

To add or remove licenses:

  1. Sign in to dropbox.com with your admin credentials.
  2. Click Admin console.
  3. Click Billing in the left sidebar.
  4. Click Manage plan.
  5. Click Manage licenses.
  6. Change the number of licenses in the box that appears. When you add licenses, you'll see the price of the license displayed.
  7. Click Add licenses or Remove licenses.

You can also add licenses from the insights dashboard. Under Licenses remaining, click Add licenses.

Add more storage space to your team account

Dropbox Standard, Advanced, and Enterprise give your team the storage space you need. The exact amount of storage space available depends on your plan:

  • Dropbox Standard: 5 TB of total storage space, shared between the members of your team
  • Dropbox Advanced and Enterprise: If you near your storage limit, we can work with you to accommodate your needs

Note: Admins can contact us through the admin console to discuss additional storage. 

Storage space vs. number of files

The performance of your Dropbox account can suffer if you have more than 300,000 files in your team account. This is a soft limit and depends highly on the hardware specifications of your computer. Some customers are able to have more files without issue. As a hard rule, we recommend never having more than 1 million files on any single computer. This limit is related to the number of files, not to their size.

If this appears to be causing syncing issues, you can use selective sync to select only certain files to sync to your computer, but still have them on dropbox.com and on other computers.

You can also adjust your bandwidth settings to help Dropbox sync faster.

Note: Dropbox accounts with a large number of files may take longer to sync. A delay in syncing or a prolonged sync is not necessarily a sign of a problem.

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