Manage invitations for your Dropbox team account

Certain types of admins can manage invitations and membership settings from the admin console. Learn more about admin permissions.

Learn how to invite people to your team account instead.

Manage membership settings

To manage who can send invitations and how people can join your team:

1. Sign in to dropbox.com with your admin credentials.
2. Click Admin console.
3. Click Settings.
4. Scroll down and click Membership.
5. Toggle the setting you’d like to change on or off. 
   • Note: Different types of accounts have different settings available.
     • Members can invite people to the team: If this setting is on, team members will be allowed to invite people to the team. You can choose whether all members or only approved members can invite people. You can also choose whether those members can invite anyone or only people with email addresses on your organization’s domain. When a member invites someone, you’ll receive an email notification. This setting only affects members and doesn’t affect other admins.
     • Colleagues can ask to join your team: If this setting is on, users on your organization’s domain and collaborators outside your team can discover your team and request to join. They can do this from multiple places including dropbox.com/team. Some teams will also see a checkbox below this setting. If this box is checked, users on your organization’s domain can automatically join without your approval.
     • Team members can suggest to invite other colleagues: This setting is on by default. You can see a list of invite suggestions in the Pending members page. To get to this page from the Members tab, click Manage next to [x] members are pending. Team members’ suggestions will appear under Invite requests from current members. When an admin approves a suggestion, an invite is sent to the suggested person’s email. 
     • Let me know when invited people join the team: If this setting is on, you’ll receive an email when someone accepts an invitation to join your team. All admins that have permission to invite people to the team will also receive this notification email. If the setting is turned off, no admins of any type will receive an email when someone accepts an invite to join their team.
     • Reminders for requests to join the team: If this setting is on, you’ll receive an email reminder for requests to join the team that have been pending for more than two days.
6. Click Save.

Manage pending invitations

Unaccepted invites to join your Dropbox team account are called pending invites. You’ll receive an email when the member accepts your invitation, but you can add pending members to shared folders and groups even if they haven’t accepted.

You can resend invitations to pending members to remind them to join your team. You can also cancel invitations that haven't been accepted.

To resend an invitation to a pending member:

1. Sign in to dropbox.com with your admin credentials.
2. Click Admin console.
3. Click Members.
4. Click Manage in the box titled [x] members are pending.
5. Under Invited, but haven’t joined, click Send reminder next to the user you’d like to send a reminder to.
   • Note: If it says Invalid next to a user’s name, it means that their email address may have changed since you sent the invitation. Send the invitation to their new email address instead.

A new invite will be sent to that person's email address again.

To resend an invitation to all pending members:

1. Sign in to dropbox.com with your admin credentials.
2. Click Admin console.
3. Click Insights.
4. In the Licenses Used box, click Resend invites under the section titled Invites pending.
5. In the pop-up window, enter a message, and click Send invites.

A new invite will be sent to all pending members’ email addresses again.

To cancel an invitation:

1. Sign in to dropbox.com with your admin credentials.
2. Click Admin console.
3. Click Members.
4. Click Manage in the box titled [x] members are pending.
5. Click "..." (ellipsis) next to the invite you’d like to cancel.
6. Click Cancel invite.

Notes: 

• If you added files to a pending member’s account, or added the pending member to shared folders or groups, you can transfer their account to another team member before canceling their invitation. 
• If the user already had a Dropbox account, their existing account isn't affected when you cancel their invite. 
• You can't suspend or use remote wipe on a pending member’s account.

To add admin permissions to an invitation:

1. Sign in to dropbox.com with your admin credentials.
2. Click Admin console.
3. Click Members.
4. Click Manage in the box titled [x] members are pending.
5. Click "..." (ellipsis) next to the invite you’d like to add admin permissions to.
6. Click Add admin permissions.
7. Click again to confirm.

Invite or dismiss requests to join

To manually invite or dismiss requests to join your team:

1. Sign in to dropbox.com with your admin credentials.
2. Click Admin console.
3. Click Members.
4. Click Manage in the box titled [x] members are pending.
5. Under Requests to join, click Send invite or Dismiss next to the request you’d like to approve or deny.