What is locked state for teams?

To upgrade your subscription:

1. Log in to dropbox.com with your admin credentials.
2. Click Review options in the red banner at the top of your screen.
3. Click the blue Keep Dropbox for teams button.
   • Note: If you don’t see this option, your team isn’t eligible to renew or purchase a team subscription.
4. Fill in your billing information.

When you disband your team:

• All team members and admins get a Dropbox Basic account which contains their personal folder. 
• The content that was in the team space is placed into shared folders, owned by the team admin who triggered the team disband. All users who previously had access to this content, including admins, team members, and external collaborators, continue to have access to the shared folders.

Additionally, once a team disbands, the following happens:

• The team structure is deleted.
• Anyone granted access to shared folders within team folders keep their permissions, so they can view and interact with the content within.
• Pending invites are deleted.
• Suspended users are deleted.
• Content from deleted team members will be permanently lost unless an account transfer has been completed.
• Archived folders are unarchived and the team admin that triggered  the team disband owns them.
• Deleted files and folders can't be restored.
• Pending signature requests are canceled.
• Signed documents can’t be edited, but can still be viewed or downloaded by all users who previously had access to the team folder.
• Team members maintain ownership of signature templates that they created.
• Signature templates will be locked. Purchasing Dropbox Essentials, Business, or Business Plus will unlock and restore the use of templates.
• The ownership of a Replay team project will move to an admin when a team disbands. Team members can still access Replay projects from their individual accounts but will lose access to any files outside projects.
  • Note: Admins can also choose to delete all Replay team content when disbanding a team. Deleted Replay content can only be recovered within 30 days of deletion.

To disband your team:

1. Log in to dropbox.com with your admin credentials.
2. Click Review options in the red banner at the top of your screen.
3. Click Cancel Dropbox and disband my team.
4. Select the option Save files and move to individual accounts.
5. Check the boxes next to:
   • I understand that disbanding or deleting the team is permanent. The [Team name] team will no longer exist.
   • I understand that I will lose the remaining days of my free team trial.
     • Note: This only shows if you’re on a free team trial.
6. Click Confirm.

Your team will be logged out when the disbandment is complete.

When you delete your team account, everything owned by the team is permanently deleted and can’t be restored. This includes all:

• Team member accounts
• Admin accounts, including the admin who triggered the team deletion
• Content owned by the team, including shared folders
  • Note: If your team account is deleted because of inaction by team admins, external collaborators with access to a team-owned shared folder will receive an automated email telling them that the folder will be deleted soon. To give external collaborators time to save any content which may belong to them, externally-shared folders will have their deletion delayed. If your team prefers to delete all shared folders immediately, without giving any notice to external collaborators, a team admin should trigger the team deletion manually by following the steps below.
• Personal folders 
• Team metadata

To delete your team account while it’s in locked state:

1. Log in to dropbox.com with your admin credentials.
2. Click Review options in the red banner at the top of your screen.
3. Click Cancel Dropbox and disband my team.
4. Select the option to Delete all files and all accounts.
5. Check the boxes next to:
   • I understand that disbanding or deleting the team is permanent. The [Team name] team will no longer exist.
   • I understand that I will lose the remaining days of my free team trial.
     • Note: This only shows if you’re on a free team trial.
6. Click Confirm.

This triggers the team deletion process. You’ll receive an email when the team deletion process is complete.

Dropbox Basic teams is a free team plan, that allows you to collaborate, share files and documents, and work on projects together, all within a shared workspace for up to 10 people.
 

Learn more about Basic teams.
 

Your team is eligible for a downgrade if:

• It has 10 members or less
• It has used 2 GB or less of storage space
   

Downgrading from a paid team plan will mean:

• The storage space shared by the team will be 2 GB
• The size limit for the team will be 10 members
• Premium security features such as SSO, two-step authentication and device approval will be removed
• Unlimited signature requests will be removed
• The 180 day period to restore deleted files will be reduced to 30 days
• The ability to track file engagement will be removed
• API access for linked apps will be revoked
• Other admins will become team members

After downgrading to a free team, team members will still be able to access team folders and will still own and control their own personal folder.  Any member can leave the team at any time, and the team admin can disband the team at any time.
 

How to downgrade a team

To downgrade your team from a paid team:

1. Log in to dropbox.com with your admin credentials. 
2. Click Admin console in the left sidebar.
3. Click Billing in the left sidebar.
4. Scroll down and click Cancel plan.
5. Select the reason you’re canceling.
6. Click Continue with cancellation.
7. Under Please acknowledge the following, check all boxes.
8. Click Complete cancellation. 
9. On your dropbox.com home page, click Review options in the red bar at the top of your screen
10. Select Change to a free Dropbox plan for teams
11. Click Confirm change
     

To downgrade your team at the end of a free trial:

1. Log in to dropbox.com with your admin credentials.
2. Click Review options in the banner at the top of your screen.
3. Select Change my team’s plan to the free Basic plan.
4. Click Confirm changes.