How to update your Dropbox and Dropbox Dash billing information

To update your billing information, such as your payment method, billing name or address, or billing cycle, follow the instructions for your Dropbox plan below.

Learn how to find out what plan you have.

Step 1: Check how you've purchased your Dropbox subscription

The steps to update your billing information depend on how you’ve purchased your Dropbox subscription and who manages its billing.

• I purchased my Dropbox subscription on a mobile device
  Manage your billing information through Google Play or your Apple Account.
  
  
• I purchased Dropbox through a reseller
  Contact your reseller, Dropbox Support, or your account executive.
  
  
• I pay by manual invoice
  Contact Dropbox Support or your account executive to update your billing information.
  
  
• I’m on a Dropbox Family plan
  Only the account manager can manage billing information.
  
  
• I’m on a Dropbox team
  Only certain types of admins can manage billing information.
  
  
• I’m on Dropbox Plus
  Learn how to change your organization name on a Dropbox invoice.
  
  
• I belong to a Dropbox Enterprise or Education plan
  Contact your account executive or Dropbox Support.

Step 2: Log in to the Dropbox account that owns the subscription

Step 3: What billing information do you want to update?

Choose the task you want to complete:

• How to update or remove a payment method
• How to change a billing name or address
• How to switch between monthly and yearly billing
• How to troubleshoot missing billing settings or a blank billing page
• How to resolve a payment method that didn't work
• How to regain access if the team admin is no longer active

For invoices, taxes, cancelation, refunds, or unexpected charges, see Related billing tasks.

How to update or remove a payment method

Dropbox Plus, Professional, Essentials, or Family

To add, remove, or update a payment method:

1. Log in to dropbox.com.
2. Click your avatar in the top-right corner.
   • Your avatar may display your profile picture or initials.
3. Click Manage account.
4. Click Billing in the left sidebar.
5. Next to Payment method, click Update.
6. Make your changes.
7. Click Save changes. 
   • The message Your billing information has been updated will appear at the bottom of your screen.

Dropbox Standard, Business, Advanced, Business Plus, or Dropbox Dash

To update the payment method for a team account:

1. Log in to dropbox.com with your admin credentials.
2. Click Admin console in the left sidebar.
3. Click Billing in the left sidebar.
4. Under Products, scroll to Payment method.
5. Click Update.
6. Make your changes.
7. Click Save changes.

This option applies to teams that pay by credit card, PayPal, or direct debit.

If your team pays by manual invoice, you can only update billing information in the admin console when purchasing additional licenses.

How to change a billing name or address

Dropbox Professional, Essentials, or Dropbox for Teams

To change your billing name or address:

1. Log in to dropbox.com.
2. Click your avatar in the top-right corner. 
   • Your avatar may display your profile picture or initials.
3. Click Manage account.
4. Click Billing in the left sidebar.
5. Next to your most recent invoice, click Edit.
6. Update your billing name or address.
7. Click Save changes.

If you don’t see the option to edit this information, check which Dropbox plan you have.

Dropbox Standard, Business, Advanced, Business Plus, or Dropbox Dash

To change the billing name or address for a team account:

1. Log in to dropbox.com with your admin credentials.
2. Click Admin console in the left sidebar.
3. Click Billing in the left sidebar.
4. Under Products, scroll to Billing address.
5. Click Update.
6. Make your changes.
7. Click Save changes.

How to switch between monthly and yearly billing

Dropbox Plus, Professional, Essentials, or Family

To change your billing cycle:

1. Log in to dropbox.com.
2. Click your avatar in the top-right corner.
   • Your avatar may display your profile picture or initials.
3. Click Manage account.
4. Click Subscriptions in the left sidebar.
5. Next to Billing period, click Change.
6. Choose a monthly or yearly billing cycle.
7. Click Confirm.

Changes to your billing date take effect at the end of your current billing cycle.

Dropbox Standard, Business, Advanced, Business Plus, or Dropbox Dash

To change the billing cycle for a team account:

1. Log in to dropbox.com with your admin credentials.
2. Click Admin console in the left sidebar.
3. Click Billing in the left sidebar.
4. Under Products, scroll to Billing period.
5. Click Switch to monthly or Switch to yearly.
6. Click Save changes.

How to troubleshoot missing billing settings or a blank billing page

If the billing option described in this article is missing:

1. Confirm that you’re logged in to the account that owns the subscription.
2. Check which Dropbox plan you have.
3. Confirm how the subscription was purchased.
4. If you’re on a Dropbox Family plan, ask the Family manager to make the change.
5. If you’re on a Dropbox team, confirm that you have an admin role that can manage billing.
6. If the subscription was purchased through Google Play or your Apple Account, update it through that provider.
7. If the subscription was purchased through a reseller or is paid by manual invoice, contact the reseller, your account executive, or Dropbox Support.

If the billing page is blank:

1. Sign out of Dropbox, then sign in again.
2. Confirm that you’re using the correct Dropbox account.
3. Try opening the billing page again.

If the above steps don’t work, and the billing page still appears blank:

1. Try a different web browser (e.g. Mozilla Firefox, Google Chrome, etc.). Alternatively, try a private browsing or incognito window.
2. If the above doesn’t work, try clearing your browser’s cache and/or cookies.

How to resolve a payment-method update that didn’t work

If you updated your payment method but the change doesn’t appear:

1. Confirm that you clicked Save changes.
2. Refresh the billing page and check the your payment method again.
3. Confirm that you updated the subscription in the correct Dropbox account.
4. If the subscription was purchased through Google Play or your Apple Account, check the payment method with that provider.
5. If the payment method was declined, confirm the card details and contact your bank or payment provider.

How to regain access if the team admin is no longer active

If the original admin has left the business or is no longer involved, their email address may have been deleted even though they’re still listed as the team admin.

Try recreating the email account so you can access its inbox. Once you have access:

1. Reset the Dropbox password for that account.
2. Log in to Dropbox.
3. Make an existing member of the business a team admin.

What are some related billing tasks?

Use the following resources for billing tasks that aren’t covered in this article:

• Find and view Dropbox invoices or receipts.
• Add or update tax information.
• Identify a Dropbox charge.
• Cancel a Dropbox subscription.
• Request a refund.
• Learn why a payment failed.
• Find out what Dropbox plan you have.
• Change your organization name on a Dropbox invoice.