How to change your Dropbox billing information

To change your Dropbox billing information, including your credit card number, follow the instructions for your account type. 

If you want to cancel, learn how to cancel your Dropbox subscription

Dropbox Plus, Family, or Professional

To change your billing information:

  1. Sign in to dropbox.com.
  2. Click your avatar (profile picture or initials) in the upper right corner. 
  3. Click Settings.
  4. Click Billing.
  5. Next to Payment Method, click Update.
    • Note: If you bought your subscription on a mobile device, you’ll need to update your billing information through Google Play or iTunes instead.
  6. Add a new credit card number or link a PayPal account. 
    • Note: Customers in India will have the option to use UPI as a payment method at checkout.
  7. Click Save changes.

Note: Only the Family manager on a Dropbox Family plan can make changes to billing information.

Learn how to change your currency.

Learn how to change your organization name on an invoice

Dropbox admins on team accounts

Certain types of admins can change the billing information for their team’s Dropbox Standard or Advanced account. 

To change your billing information:

  1. Sign in to dropbox.com with your admin credentials.
  2. Click Admin console in the left sidebar.
  3. Click Billing.
  4. Next to Payment method, click Change billing info.
  5. Add a new credit card or link a PayPal account. 
    • Note: Only the admin who enters the billing information can see the credit card number entered. This field will appear blank for any other admin who tries to view it.
  6. Click Save changes.

Note: Customers in India will have the option to use UPI as a payment method at checkout.

Why can’t I find my Dropbox billing information?

If you still can't find your billing information, check the following:

  • If you purchased your Dropbox subscription on a mobile device, you’ll need to update your billing information through Google Play or iTunes instead.
  • If you’re a team member on a Dropbox Standard, Advanced, or Enterprise account, you won’t be able to see your billing information. Only certain types of admins can see and change billing information.
  • If you‘re on a Dropbox Enterprise or Education team, or if you purchased through a reseller, you won’t see billing information in your account.
  • You may have accidentally signed in to a free Dropbox account that you didn't realize you had. To find the account associated with a charge on your credit card, use our credit card charge look up tool.

If none of the above apply and you still can’t find your billing information, contact support.

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