How to cancel or leave a Dropbox Family plan

The Dropbox Family plan is currently available to a limited audience. To find out if you can purchase Dropbox Family, check the upgrade options in your account settings.

If you are the Family manager of a Dropbox Family plan, you can cancel your subscription at any time. The cancellation will go into effect at the end of your current billing cycle.

When the subscription ends:

  • Everyone on the plan (Family manager and members) will be downgraded to their own free Dropbox Basic account. 
  • All plan members will retain access to all of their files and folders, as well as any content that was shared with them. 
  • Anyone on a free Basic plan can recover deleted files and restore earlier versions of files for 30 days.
  • Anyone who exceeds the storage quota of their Basic account can still access their files, but Dropbox will stop syncing their files to their devices.

To cancel a Dropbox Family plan:

  1. Sign in to dropbox.com.
  2. Click your avatar (profile picture or intitials).
  3. Click Settings.
  4. Click Plan.
  5. Click Cancel plan at the bottom of the page.
  6. Select a reason for canceling.
  7. Click Continue canceling. You’ll receive an email confirmation that your subscription has been canceled. 

Note: Family managers who purchased Dropbox Family through the Dropbox mobile app will need to cancel through the app store on their mobile device.

Learn more about Dropbox Family

The Dropbox Family plan: an overview

Managing a Dropbox Family plan

Sharing files and folders with Dropbox Family

Troubleshooting issues with Dropbox Family

Dropbox Family plan FAQs

Leaving a Family plan

While only the Family manager can cancel the plan, Family members can opt out of the Family plan at any time. Once a member leaves the plan, they'll be downgraded to a free Dropbox Basic account and will lose access to the features and storage space of Dropbox Family.

Family members who leave a Family plan will retain all their files and folders in their individual account, plus any content that was shared with them. If they exceed the storage quota of their Basic account they can still access their files, but Dropbox will stop syncing files to their devices.

To leave a Family plan:

  1. Sign in to dropbox.com.
  2. Click your avatar (profile picture or initials).
  3. Click Settings.
  4. Click Plan.
  5. Click Leave plan at the bottom of the page.

Note: If the Family plan manager cancels the plan, all family members will be converted to their own free Dropbox Basic accounts. Individuals can keep their Basic plan, or choose another plan that meets their needs.

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