Troubleshoot issues with camera uploads

Updated Nov 27, 2023

Many issues with camera uploads, no matter what device you’re using or what the specific issue is, can be solved with the following solutions.

Restart the Dropbox app

To restart the Dropbox desktop app:

Click the Dropbox icon in your taskbar (Windows) or menu bar (Mac), and then click your profile picture or initials.
Click Quit Dropbox.
Open your applications menu, re-launch Dropbox, and then sign in again (if necessary).

Check your internet connection

Camera uploads might be slower if your internet connection is weak. Try connecting to a different Wi-Fi network or turning off cellular data.

Make sure your battery is charged

Camera uploads might be slower if your battery is low. Try plugging in your computer, phone, or tablet.

Make sure you have enough storage space

Check how much storage space you have left in your Dropbox account. If you're out of storage space, you can delete files and folders, leave shared folders, or upgrade your account.

Make sure your Dropbox app is up to date

Your device settings determine whether you have to update the apps on your device manually or if they’re updated automatically. Check if the Dropbox app is up to date on your device:

Learn how to update apps on Windows
Learn how to update apps on Mac
Learn how to update apps on Android
Learn how to update apps on iPhone and iPad

Note: If you’re on a Dropbox Basic plan, you must have the Dropbox desktop app installed to use camera uploads.

If you’ve tried the solutions above and you’re still experiencing issues, there are a few other reasons your photos may not be appearing in the mobile app.