Many issues with camera uploads, no matter what device you’re using or what the specific issue is, can be solved with the following solutions.
Restart the Dropbox app
To restart the Dropbox desktop app:
- Click the Dropbox icon in your taskbar (Windows) or menu bar (Mac), and then click your profile picture or initials.
- Click Quit Dropbox.
- Open your applications menu, re-launch Dropbox, and then sign in again (if necessary).
Check your internet connection
Camera uploads might be slower if your internet connection is weak. Try connecting to a different Wi-Fi network or turning off cellular data.
Make sure your battery is charged
Camera uploads might be slower if your battery is low. Try plugging in your computer, phone, or tablet.
Make sure you have enough storage space
Check how much storage space you have left in your Dropbox account. If you're out of storage space, you can delete files and folders, leave shared folders, or upgrade your account.
Make sure your Dropbox app is up to date
- Learn how to update apps on Windows
- Learn how to update apps on Mac
- Learn how to update apps on Android
- Learn how to update apps on iPhone and iPad
Your device settings determine whether you have to update the apps on your device manually or if they’re updated automatically. Check if the Dropbox app is up to date on your device:
Note: If you’re on a Dropbox Basic plan, you must have the Dropbox desktop app installed to use camera uploads.
If you’ve tried the solutions above and you’re still experiencing issues, there are a few other reasons your photos may not be appearing in the mobile app.
Make sure your operating system is up to date
Check to see if the operating system on your device is supported by Dropbox. If it's not, upgrade to the latest version.
Check the upload settings on your phone
Sometimes the settings on your device prevent you from uploading photos in the background. Learn how to adjust your upload settings.