Troubleshoot issues with camera uploads

Many issues with camera uploads, no matter what device you’re using or what the specific issue is, can be solved with the following solutions.

 Restart the Dropbox app

    To restart the Dropbox desktop app:

  1. Click the Dropbox icon in your taskbar (Windows) or menu bar (Mac), and then click your profile picture or initials.
  2. Click Quit Dropbox.
  3. Open your applications menu, re-launch Dropbox, and then sign in again (if necessary).

 Check your internet connection

    Camera uploads might be slower if your internet connection is weak. Try connecting to a different Wi-Fi network or turning off cellular data.

 Make sure your battery is charged

    Camera uploads might be slower if your battery is low. Try plugging in your computer, phone, or tablet.

 Make sure you have enough storage space

 Make sure your Dropbox app is up to date

 Make sure your operating system is up to date

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