The information in this article applies to all Dropbox users.
To restart the Dropbox desktop app:
Camera uploads might be slower if your internet connection is weak. Try connecting to a different Wi-Fi network or turning off cellular data.
Camera uploads might be slower if your battery is low. Try plugging in your computer, phone, or tablet.
Check how much storage space you have left in your Dropbox account. If you're out of storage space, you can delete files and folders, leave shared folders, or upgrade your account.
Your device settings determine whether you have to update the apps on your device manually or if they’re updated automatically. Check if the Dropbox app is up to date on your device:
Note: If you’re on a Dropbox Basic plan, you must have the Dropbox desktop app installed to use camera uploads.
If you’ve tried the solutions above and you’re still experiencing issues, there are a few other reasons your photos may not be appearing in the mobile app.
Check to see if the operating system on your device is supported by Dropbox. If it's not, upgrade to the latest version.
Sometimes the settings on your device prevent you from uploading photos in the background. Learn how to adjust your upload settings.
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