Updates |
Additional information |
Dropbox Transfer doesn’t support new macOS packages. |
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Actions involving a large number of files can take longer than usual to complete. |
- Syncing or updating a Dropbox account with over 300,000 files can take longer than in previous versions.
- Utilizing selective sync can help speed up migration by reducing the number of files you have stored on your hard drive.
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Certain types of files may not sync on macOS 12. |
- Files or folders may not sync if their name contains the byte-order mark (BOM).
- Files or folders may not sync if their name begins with a space followed by a single digit.
- The issues above are resolved on macOS 13 and later.
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Using multiple versions of the Dropbox desktop app on your device may cause syncing issues. |
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LAN sync is currently not supported. |
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Certain files or folders with very long names or that are located in deeply-nested folder structures won't be synced. |
- The name length limit for a file or folder will depend on the entire path.
- The current path length limit is 8,096 characters.
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Some types of files may not be synced while an application is actively editing them. |
- On macOS 13 and later, these files will be clearly identified in the View sync issues window on the Dropbox desktop app.
- To resume syncing, close the applications that are actively editing these files.
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AirDrop won't work if Dropbox Backup is enabled. |
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Running CrowdStrike Falcon Endpoint Security Extension and Dropbox simultaneously may cause system errors. |
- If you're running CrowdStrike Falcon Endpoint Security Extension on macOS 13.2 or earlier, we won't migrate you onto the updated Dropbox for macOS at this time.
- This issue is resolved on macOS 13.3 or later.
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Safari can’t open .html or .css files without Full Disk Access permission. |
- Opening an .html or .css file from Dropbox can result in an error in Safari.
- To continue using Safari:
- Click the Apple logo in the top left of your screen.
- Open System Settings.
- Click Privacy & Security.
- Click Full Disk Access.
- Click “+” (plus sign)
- Select Safari.
- Click Open.
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Linked Dropbox accounts can’t be on different experiences on the same device. |
- If you have two Dropbox accounts linked on a device, both accounts must meet the eligibility requirements to migrate to Dropbox on File Provider on that device.
- If both accounts are eligible, after choosing to migrate to the Dropbox on File Provider, both accounts will be updated on startup of the Dropbox desktop app.
- If one account is ineligible, both accounts will remain on the legacy Dropbox for macOS experience.
- If you have two linked accounts but only one is logged into the Dropbox app on your device, you can migrate that account if it is eligible.
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