Convert a Dropbox team member's account to an individual account

Updated Jan 10, 2024
Certain types of admins can convert a team member's account to an individual account. The team member's account becomes a Dropbox Basic account that isn't connected to your team account. The team member keeps all shared files and folders they had access to before joining the team, and any private files in their account. You'll no longer be able to manage their files once their account is converted.
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Note: If someone was invited to join the team but never accepted, you only have the option to cancel the pending invite.

What's transferred to a Basic account

  • All private (not shared) files and folders
  • Shared folders the member owns
  • Shared folders and files owned by people not on the team
  • Shared folders and files owned by the member before joining the team
  • Shared links set to Team Only will be disabled once the team member’s account has been converted
  • Files and folders shared directly with the member
  • Private unshared Paper docs
  • Paper docs shared by external (non-team) users
  • Signatures, Send and track, Replay, and Capture content that the team member owns

What won't be transferred to a Basic account

  • Team folders
  • Shared folders owned by other team members you were invited to after joining the team or that have team-only permissions
  • Shared folders, files, and links that have team-only permissions
  • Team files shared directly with the member, not through shared links
  • Paper docs shared between member and the team
  • Membership to groups and folders shared with the member through groups
  • Shared links created by the member to team files and folders will no longer work
  • Shared folder invitations to team content that haven't been accepted will no longer work
  • The member can no longer use single sign on (SSO) and instead must log in using a password
  • Replay and Capture content that lives in the team space

Prevent converted team members from keeping access to shared content

If a team member is converted to an individual account, remaining team members will keep access to folders that team members created. This also applies to folders shared directly with them by that leaving team member. If any of those remaining team members are later converted or removed from the team, they'll continue to have access to those shared folders from their individual accounts. 

To prevent converted members from retaining access to shared content, ask the original owner to transfer ownership of their folders to a different team member before converting them to an individual account.

How to convert a team member to an individual account

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  • Converting a team member's account is permanent. After the conversion, you won't be able to restore the account or make any changes.
  • Under some circumstances, converted team members may keep access to content that was shared with them by a previous team member. See above to learn how to prevent converted team members from retaining access.
  • After converting a team member's account, you can reuse the license they occupied and invite another person to the team.
  • Converted team members are displayed as Disconnected in the admin console’s Members page.

To convert a team member’s account to an individual account:

  1. Log in to with your admin credentials.
  2. Click Admin console in the left sidebar.
  3. Click the Members tab.
  4. Click the gear icon next to the name of the person you want to remove.
  5. Select Delete member.
  6. Click Convert to individual Dropbox Basic account instead.
  7. Click Convert account.

The team member’s account will be converted to a Dropbox Basic account. If they’d like to upgrade, they can do so from the Upgrade page.

Watch this video to see how to remove a team member's account access without deleting their data.

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