Convert a Dropbox team member's account to an individual account

Certain types of admins can convert a Dropbox business account to a personal account by changing a team member's account to an individual one.

The team member's account becomes a Dropbox Basic account that isn't connected to your team account. Dropbox Basic includes 2 GB of storage space. If they exceed this storage quota, they may not be able to sync, upload, share, move, or preview files and folders. If their account remains over the limit, Dropbox may delete files they own to bring their account below the storage limit. You'll no longer be able to manage their files once their account is converted.

Learn what happens when you exceed your storage limit.

How to convert a team member's account to a personal account

To convert a team member’s account to an individual account:

1. Log in to dropbox.com with your admin credentials.
2. Click Admin console in the left sidebar.
3. Click the Members tab.
4. Click  (more options) next to the name of the person you want to remove.
5. Click Delete, or Disconnect if your team is in locked state.
6. Click Convert to individual Dropbox Basic account instead.
7. Click Convert account.

The team member’s account will be converted to a Dropbox Basic account. If they’d like to upgrade, they can do so from the Upgrade page.

What's transferred to a Basic account

• All private (not shared) files and folders.
• Shared folders the member owns.
• Shared folders and files owned by people not on the team.
• Shared folders and files owned by the member before joining the team.
• Shared links set to Team Only will be disabled once the team member’s account has been converted.
• Files and folders shared directly with the member.
• Private unshared Paper docs.
• Paper docs shared by external (non-team) users.
• Signatures and Replay content that the team member owns.

What won't be transferred to a Basic account

• Team folders.
• Shared folders owned by other team members that the user was invited to after joining the team, or that have team-only permissions.
• Shared folders, files, and links that have team-only permissions.
• Team files shared directly with the member, not through shared links.
• Paper docs shared between member and the team.
• Membership to groups and folders shared with the member through groups.
• Shared links created by the member to team files and folders will no longer work.
• Shared folder invitations to team content that haven't been accepted will no longer work.
• The member can no longer use single sign on (SSO) and instead must log in using a password.
• Replay content that lives in the team space.

Prevent converted team members from keeping access to shared content

If a team member's account is converted to a personal account, the remaining team members will still have access to any folders that person created or shared directly with them. If any of those remaining members are later converted or removed from the team, they'll continue to have access to those shared folders in their individual accounts.

To prevent converted members from retaining access to shared content, ask the original owner to transfer ownership of their folders to a different team member before converting them to an individual account.