Upcoming changes to your Dropbox business team

If you’re a Dropbox business customer, you may have recently received an email notification 7 days in advance of our plan to upgrade your business account to the latest version. This upgrade makes it easier to retrieve and organize your content.

You can change the upgrade date by clicking the link noted in the email. If you do nothing, we’ll upgrade your business team account 7 days after you receive the email. Everyone on your team will be able to access your new team space. In addition:

  • Each team member will now have their own personal folder called a team member folder
  • Existing team folders will move to the team space
  • All other content, including shared folders, will be moved to each member’s team member folder

Regardless of your decision to opt into or postpone the upgrade, all of your folder and file permissions will remain unchanged. We won’t remove any files from your Dropbox account.

FAQs

Is there an additional fee related to this upgrade?

The upgrade to the latest version of Dropbox business is free of charge.

If I’m an admin of a Dropbox business team, how do I prepare for the upgrade? 

If you’re responsible for the management of your team’s account, you’ll receive an email with the time and date of your scheduled account upgrade. During this time period, your team should not make changes to files in their Dropbox accounts. 

The night before your migration, everyone on your team should:

  1. Close any open apps and restart their devices.
  2. Close any apps that automatically opened upon restart.
  3. Leave the Dropbox desktop app running overnight.

You’ll be notified once the upgrade has finished and your team can access their accounts.

What if I’m not ready to upgrade right now?

If you’re not ready to upgrade your account yet, you can postpone it for up to 30 days. We’ll give you an opportunity to change the day of your upgrade before the deadline noted in your email. We’ll then send you an additional reminder closer to the date.

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