Upcoming changes to your Dropbox team account

We’re in the process of upgrading teams that are on Dropbox Standard, Advanced, or Enterprise accounts. Upgrading your team account to the latest version is free. Find out what’s in this latest version and how to get this upgrade below.

Sections in this article:

About the new Dropbox team account experience

The newest team space is structured the same way for all team members and makes it easier to access and organize shared content, while keeping members’ personal files separate. 

With the latest upgrade:

  • Team folders will be visible to all team members, but members can only open and browse folders they’ve been given access to. 
    • Note: All of your folder and file permissions will remain unchanged. No files from your Dropbox account will be removed. 
  • Each team member will see a folder with their name. This is their private team member folder where their personal files and shared folders they’ve added to Dropbox are stored. 
    • Team member folders can be found at this location, where [team name] is your team’s name: /[Team name] Dropbox/[Team member’s name]


Important notes about your content after the upgrade

  • The Dropbox folder name will change from “Dropbox [team name]” to “[Team name] Dropbox.” 
    • You may need to modify any third-party automation file paths that are using the old Dropbox folder name for them to work properly after the upgrade.
  • Existing team folders shared with everyone on your team will become team folders in the team space
    • You can find them at this location, where [team name] is your team’s name: /[team name] Dropbox/[team name]’s shared workspace
  • Archived folders will be visible in the team space, but only admins will be able to access them. 
    • Admins can move or manage the folders from the Content page in the Admin console after the migration.
  • Shared folder names will remain consistent for all team members. This means if a shared folder is renamed, the name will change for everyone. 
  • All existing team folders will default to your team’s sync setting for new files.
    • We recommend setting to online-only for faster syncing times. 
    • After the upgrade, you can select the specific folders you’d like to make available offline.
  • Any previous selective sync settings won’t carry over. Please let team member’s know they can reapply selective sync settings after the upgrade.


Updating third-party applications, custom API integrations, and shortcuts

Team folders will move from member folders to the new team space, which may interrupt your API integrations. Both team admins and app developers should take the following steps to prevent API calls from failing:

For team admins:

We strongly recommend updating your third-party app(s) and custom API integrations to prevent API calls from failing if they’re attempting to perform actions in the member folder which used to contain team folders. This includes shortcuts, such as Mac aliases and Windows Quick access links. 

To use shortcuts again, you’ll need to remove the old links and create new ones. Learn how to create new links:

Switch integration file paths from absolute to relative, if available. 

  • By switching to relative, you won’t need to re-configure the paths after the upgrade. 
  • If you’re unable to switch to relative, you may need to manually modify the file paths after the upgrade. You can turn your integrations back on as soon as the upgrade is complete.

For app developers:

List the contents of the team space by setting the root using /files/list_folder with the “Dropbox-API-Path_Root” header and set the path to “”(empty quotes).

  • If an app is relying on absolute paths to team folders in the member folders and doesn’t set the “Dropbox-API-Path_Root” header, those team folders will no longer be found at those paths when the team is upgraded, causing the API calls to fail. 
  • Attempting to use the folder ID to access contents of the team space also won’t work since the relevant root is required.

Learn how to upgrade your integrations to this updated version of Dropbox.


Preparing your team for the upgrade

The night before your upgrade, everyone on your team should:

  1. Close any open apps and restart your devices.
  2. Close any apps that automatically opened upon restart.
  3. Pause all shortcuts and third-party app integrations. 
    • Note: If you’re using absolute file paths, they may perform incorrectly. These can be turned back on as soon as the upgrade is complete.
  4. Set your new files default to online-only to prevent team files from automatically downloading to team members’ hard drives once the upgrade is complete.
  5. Leave the Dropbox desktop app running overnight.
    • Note: We recommend that you and your team do not access your Dropbox accounts or make changes to files during the upgrade. You’ll be notified once the upgrade has finished and your team can access their accounts.


Postponing your team’s upgrade

If you’re not ready to upgrade your account yet, you can postpone the date of the upgrade by clicking the link in the Not ready to upgrade yet? section of the email, or from the admin console.

To postpone from the admin console:

  1. Sign in to dropbox.com with your admin credentials.
  2. Click Admin console.
  3. Click Settings.
  4. Click Team profile.
  5. Scroll down to Update to the latest version of Dropbox Business and click Postpone.
  6. Choose a date in the next 30 days.

You can only postpone the date by 30 days at one time, but you can return to the calendar and postpone the date again, if necessary.

Note: Teams that are in a deactivated or locked state can’t postpone the upgrade date. To postpone the upgrade, purchase a Dropbox subscription.

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