How to cancel a Dropbox team account free trial

Updated Sep 30, 2024

person icon This article describes a feature available to customers on Dropbox Standard, Advanced, Business, Business Plus, and Enterprise.

If you signed up for a Dropbox Standard, Business, Advanced, Business Plus, or Enterprise trial, this article will tell you how to cancel your free trial before it ends so you don’t get charged.

If you don’t cancel your free trial before it ends, you’ll be charged for Dropbox Standard, Business, Advanced, Business Plus, or Enterprise with the billing information you used when you signed up for your free trial.

Note: Only an admin can cancel a Dropbox Standard, Advanced, or Enterprise trial. If your team trial concludes and you’re the only team admin (and there are no team members), we may downgrade you directly to Dropbox Basic after 7 days.

Learn how to cancel a Dropbox Plus or Professional free trial instead.

Cancel a Dropbox team free trial

To cancel a Dropbox Standard, Business, Advanced, Business Plus, or Enterprise free trial:

Log in to dropbox.com with your admin credentials.
Click Admin console in the left sidebar.
Click Billing in the left sidebar.
At the bottom of the page, click Cancel your trial.
Click Cancel Dropbox Business.
Click the checkbox to acknowledge that disbanding a team is permanent.
Click Disband team and log out.

You’ll receive an email confirming that your free trial is canceled.

Important: If you disband your team, all team members and admins get a Dropbox Basic account which contains their personal folder. The content that was in the team space is placed into shared folders, owned by the team admin who triggered the team disband. Learn more about disbanding your team.

Terms of Dropbox Standard, Business, Advanced, Business Plus, and Enterprise free trial

When you signed up for your free trial, you received an email from Dropbox with the length and details of your trial. Check your spam folder if you don’t see it in your inbox.

Your team can end up in a locked state if your Dropbox Standard, Business, Advanced, or Business Plus trial period expires.

What will happen to your team will depend on whether your team had any paid individual accounts:

A trial team without any paid individuals will go into locked state. If an admin doesn’t choose what to do with the team account within a certain timeframe, the team account may be deleted automatically.
- Admins will always be notified by email before their team account is deleted automatically.
- If your team trial concludes without converting to a paid subscription and you’re the only team admin (and there are no team members), we may downgrade you directly to Dropbox Basic after seven days.
A trial team that has any paid individual accounts will be automatically disbanded, and members will return to the type of account they had before they signed up for the free trial.
- The team will be notified by email after disband completes.

Check if a free trial is canceled

When you cancel your free trial, you'll receive a confirmation email from Dropbox. If you don’t see it in your inbox, check your spam folder.

If you were charged for Dropbox Standard, Business, Advanced, Business Plus, or Enterprise

If your free trial already ended and you started getting charged for Dropbox Standard, Business, Advanced, Business Plus, or Enterprise, you can put your team in locked state immediately by canceling your current subscription. Your Dropbox Standard, Business, Advanced, Business Plus, or Enterprise features will be canceled at the end of your current billing cycle. You won’t lose any of your files and you won’t get charged on your next billing date.

Check your next billing date

Learn how to view your past bills from Dropbox and see your next billing date.

Find your current Dropbox plan

If you’re not sure what type of account you have right now, log in to dropbox.com and go to https://www.dropbox.com/account/plan.