How to cancel a Dropbox team account free trial

Updated Oct 10, 2023

person icon This article describes a feature available to customers on Dropbox Standard, Advanced, Business, Business Plus, and Enterprise.

If you signed up for a Dropbox Standard, Business, Advanced, Business Plus, or Enterprise trial, this article will tell you how to cancel your free trial before it ends so you don’t get charged.

If you don’t cancel your free trial before it ends, you’ll be charged for Dropbox Standard, Business, Advanced, Business Plus, or Enterprise with the billing information you used when you signed up for your free trial.

Note: Only an admin can cancel a Dropbox Standard, Advanced, or Enterprise trial. If your team trial concludes and you’re the only team admin (and there are no team members), we may downgrade you directly to Dropbox Basic after 7 days.

Learn how to cancel a Dropbox Plus or Professional free trial instead.

Cancel a Dropbox team free trial

To cancel a Dropbox Standard, Business, Advanced, Business Plus, or Enterprise free trial:

Log in to dropbox.com with your admin credentials.
Click Admin console in the left sidebar.
Click Billing in the left sidebar.
At the bottom of the page, click Cancel your trial.
Click Cancel Dropbox Business.
Click the checkbox to acknowledge that disbanding a team is permanent.
Click Disband team and log out.

You’ll receive an email confirming that your free trial is canceled.

Terms of Dropbox Standard, Business, Advanced, Business Plus, and Enterprise free trial

When you signed up for your free trial, you received an email from Dropbox with the length and details of your trial. Check your spam folder if you don’t see it in your inbox.

If you cancel your free trial before it expires, you’ll return to the type of account you had before you signed up for the free trial.

Notes:

If your trial expires and converts to a paid subscription, but the renewal fails for any reason (e.g., no billing info, card couldn’t be charged, etc.), your team will be moved into a locked state. This allows the team to continue access to the team files, but removes most team syncing and sharing features. You can disband your team to remove all team access.
If your team trial concludes without converting to a paid subscription and you’re the only team admin (and there are no team members), we may downgrade you directly to Dropbox Basic after 7 days.

Check if a free trial is canceled

When you cancel your free trial, you'll receive a confirmation email from Dropbox. If you don’t see it in your inbox, check your spam folder.

If you were charged for Dropbox Standard, Business, Advanced, Business Plus, or Enterprise

If your free trial already ended and you started getting charged for Dropbox Standard, Business, Advanced, Business Plus, or Enterprise, you can put your team in locked state immediately by canceling your current subscription. Your Dropbox Standard, Business, Advanced, Business Plus, or Enterprise features will be canceled at the end of your current billing cycle. You won’t lose any of your files and you won’t get charged on your next billing date.

☑Check your next billing date

Learn how to view your past bills from Dropbox and see your next billing date.

☑Find your current Dropbox plan

If you’re not sure what type of account you have right now, log in to dropbox.com and go to https://www.dropbox.com/account/plan.