If you’re a Dropbox Business admin and you signed up for a free trial of Dropbox Business through the admin console, this article will tell you how to cancel your free trial before it ends so you don’t get charged. If you don’t cancel your free trial before it ends, you’ll be charged for Dropbox Business with the billing information you used when you signed up for your free trial.
If you’re a team member instead, contact your team's admin.
Cancel a Dropbox Business free trial
To cancel a Dropbox Business free trial:
- Sign in to dropbox.com with your admin credentials.
- Click Admin console in the left sidebar.
- Click Billing in the left sidebar.
- At the bottom of the page, click Cancel your trial.
- Click Cancel Dropbox Business.
- Click the checkbox to acknowledge that disbanding a team is permanent.
- Click Disband team and log out.
You’ll receive an email confirming that your free trial is canceled.
Terms of Dropbox Business free trial
When you signed up for your free trial, you received an email from Dropbox with the length and details of your trial. If you don’t see it in your inbox, check your spam folder.
If you cancel your free trial before it expires, you’ll return to the type of account you had before you signed up for the free trial. Your team will go into a locked state, which allows the team to continue access to the team files, but removes most team syncing and sharing features. You can disband your team to remove all team access.
Check if a free trial is canceled
Once you cancel your free trial, you should receive a confirmation email from Dropbox. If you don’t see it in your inbox, check your spam folder.
If you got charged for Dropbox Business
If your free trial already ended and you started getting charged for Dropbox Business, you can downgrade your team to a locked state right now by canceling your current subscription. Your Business features will be downgraded at the end of your current billing cycle. You won’t lose any of your files and you won’t get charged on your next billing date.
Check your next billing date
Learn how to view your past bills from Dropbox and see your next billing date.
Find your current Dropbox plan
If you’re not sure what type of account you have right now, sign in to dropbox.com and go to https://www.dropbox.com/account/plan.
In most cases, Dropbox doesn’t issue refunds. To stop getting charged in the future, cancel your current subscription and downgrade your team to a locked state.
If you’d like to completely delete your Dropbox account instead, learn how in this article.