If you receive a notification that Smart Sync is experiencing issues, it’s likely that some of the processes required for Smart Sync aren't installed or running properly.
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To resolve these issues, try each of the following steps in this order:
- If you use antivirus or security software, add Dropbox to the list of trusted applications (or "whitelist") in that software.
- Quit the Dropbox application on your computer, then reopen the application.
- Restart your computer.
- Re-install Dropbox with admin permissions to fix the issue.
- Check that you have the latest patches and system updates. Windows 7 requires a security update called "KB3033929".
- Check if you're using the HIBUN application on the same computer (there's a known conflict between this app and Smart Sync). If you use HIBUN, uninstall this app and restart your computer to continue using Smart Sync, or contact Hitachi Solutions support.
- Contact Dropbox support.
Notes: You don't need to complete all these steps if one of them resolves the issue.
